- The primary role will require you to be a problem solver.
- You will test, validate and engage with the customer to come up with solutions for any incidents, problems or service requests.
- Analyze the structure and flow of the business work to identify, maintain and advise on possible application solutions.
- You will need to be aware of the latest software developments and think of ways that software can be applied to make the business more efficient and successful.
- For any new and existing software that is in the organization, the Application support specialist will create and develop protocols and procedures for its usage.
- Once these standards are developed, they may also need to provide training to users.
- Self sufficient to drive your own project portfolio with the assistance from the application manager.
- Any updates, upgrades or maintenance on the application will be driven from the Application team.
- Key contributor on delivery and support for the applications portfolio and participate in defining, planning, and documenting key projects and initiatives.
- You will uphold and continue to drive customer satisfaction across all sites.
- You will drive best practices with a focus on outcomes for our customers.
- You will identify and own local and global initiatives and continue to optimize our highly customer focused operational teams.
- Front line for all escalation enquiries for our end users and assist with the entire flow of the application trouble shooting life cycle. Which will start at the customer and end at the vendor.
- Will follow the ITIL standards on a helpdesk to align with our global helpdesk standard.
- Assist with achieving budget process.
- Support the application portfolio internally mitigating vendor management.
- Assist the department with sourcing and budgeting.
- Contractor management.
- Deliver on key allocated projects for the portfolio.
- Implement standardization for operational compliance in all sectors of IT
- Technical problem resolution management
- Identifying gaps in the support process and amend it accordingly.
- Support and customer satisfaction entrenchment.
- SLA alignment
- Assessing the technical needs of staff and clients.
- Establishing and maintaining strong relationships across teams and with staff/clients.
- Resolving application issues.
- Experience the in following ERP systems essential; SAP, Syspro.
- Experience in the following WMS essential; Datscope WMS.
- Experience in the following applications; Qlikview, Rapidtrade, Pastel, SAGE, Netstock
- 5 years of experience in one or more of the following roles; application support specialist, helpdesk support agent, customer support agent, system administrator.
- Exceptional technical ability to navigate all escalated related issues is a must.
- Experience Supporting application process lifecycle (Support, Development, Deployment)
- Comfortable working with development tools like SQL.
- Ability to be able to debug software at every technical level.
- Experience with the ITIL process.
- Previous experience of working in a highly pressurised environment.
- Excellent analytical and problem-solving skills.
- Deep understanding of the core business of the company and the avenues for growth.
- Ability to compose data into reports and interpret against forecasting.
- Verbal communication professional phone manner and ability to match the customers style/level of communication.
- Written communication ability to write professional emails and document knowledge clearly and concisely.
- Shows initiative at every level.
- Customer service orientated, facilitating customer feedback and concerns to drive service improvement initiatives
- Positive and proactive approach at every level and under pressure.
- 5-10 years experience working in IT application or infrastructure environments and have working knowledge and understanding of support structures.
- Computer science related degree/ and or experience.
- Relevant technical qualifications.
-
Systems Application Specialist
1 day ago
Progressive IT Resourcing Cape Town, South Africa**Provides input into IT strategy and Finance systems strategy** · - Collaborates with the IT manager and ensures input into the one-year operating plan and projects priority plan in line with IT strategy and relevant business requirements · - Provides input into systems related ...
-
Applications Specialist
5 minutes ago
Vista Cape Town, South Africa Full timeWorking as part of a team, the Applications Specialist role is responsible for providing 3rd line software support, training, implementation and consulting services to Vista's EMEA customer base. · This involves Working with Vista's EMEA business partners and customers to address ...
-
Applications Support Specialist
2 hours ago
Sanlam Tygervalley, South AfricaWho are we?- Sanlam Private Wealth crafts customised investment portfolios for high net worth private clients, charitable institutions, trusts and corporate entities. With assets under management and administration of more than R151 billion, we offer a comprehensive and integrate ...
-
Application Specialist Ii
1 day ago
Shoprite Group Brackenfell, South AfricaClosing Date · 2023/07/19 · - Reference Number · SHO · - Job Title · Application Specialist II · - Job Type · Permanent · - Location - Country · South Africa · - Location - Province · Western Cape · - Location - Town or City · Brackenfell, Cape Town · - Purpose of the Job · - Th ...
-
Application Specialist III
20 hours ago
Shoprite Cape Town, South Africa Full timeThe roles primary responsibilities are to independently participate in the coordination of projects requiring functional and specialized knowledge, working in close collaboration with, but not limited to, project teams, functional teams and vendors. This role takes the technical ...
-
Clinical Applications Specialist
5 minutes ago
LKM Human Capital Solutions (Pty) LTD Cape Town, South Africa Full timeClinical Application Specialist · To master the technology and procedures of specialty in order to work as an operator of advanced technology. This is accomplished by comprehensive knowledge of the technology and methods. · Responsibilities: · In – theatre laser treatments · Trea ...
-
Insurance Sales Consultant
1 day ago
Africa Direct Group Life and Investments Cape Town, South Africa**Job description** · **Sales Contact Centre Specialist** · Sales Contact Centre Specialist Sales Specialists will improve sales and the overall business growth with an in-depth understanding of the company products and services. The specialist will create an effective support te ...
-
Senior Recruitment Officer
1 day ago
Intelligent Debt Management Cape Town, South Africa**Senior Recruitment Officer** · Who will you be recruiting for? IDM Group (Inbound Recruitment) Positions will vary across specialist roles and management roles in the Financial Services, Tech/ IT industry. · **Why join the IDM Group?** · We are the BEST in the industry, literal ...
-
Insurance Agent
23 hours ago
Exclusively Remote Cape Town, South AfricaIntake Specialist (Remote, US Hours 3pm-11pm) · We are seeking a skilled and dedicated Intake Specialist to join our team in a remote position. As an Intake Specialist, you will be responsible for handling incoming calls and assisting clients with their inquiries and needs. Your ...
-
Specialist Scientist
1 day ago
South African Medical Research Council (MRC) Cape Town, South AfricaBURDEN OF DISEASE RESEARCH UNIT · (CAPE TOWN OFFICE) · The South African Medical Research Council (SAMRC) strives to improve the nation's health and quality of life by funding and conducting relevant and leading health research. It further aims to promote equity, career developme ...
-
Specialist - Security Valuations
23 hours ago
LRI Invest Cape Town, South Africa· Specialist - Security Valuations - Cape Town · Summary of the position · The Specialist - Security Valuations will be responsible for supporting the Security Valuations Manager to ensure the input, update and verification of all daily prices into the current investment systems ...
-
Transport Practice Specialist
23 hours ago
Resolve And Change Systems Cape Town, South AfricaResolve and Change Systems (RACS) is a premier dispute resolution and change management specialist practice based in Cape Town. We are currently looking for a dynamic, self-motivated and experienced Transport Practice Specialist, who is well equipped to design and facilitate impa ...
-
Food Safety Specialist
2 hours ago
Signal Hill Products Cape Town, South Africa**Signal Hill Products is looking for a Food Safety Specialist** · **Position/Title: Food Safety Specialist** · **Reports Too: Quality Assurance Manager** · **Function Quality** · **Area South Africa** · **Number of Reports 0** · **Overall Responsibility**: · The Food Safety Spec ...
-
Key Account Executive
23 hours ago
Ocean Network Express Cape Town, South Africa**We have an exciting opportunity within our Reefer Sales Team in ONE**: · As Key Account Executive Reefer / Special Cargo, reporting into the Reefer Manager, you are accountable for the overall relationship and activities between ONE and your assigned Key Account(s) within your ...
-
Registered Nurse Icu
23 hours ago
Careforce recruitment Cape Town, South Africa**Registered Nurse: ICU** · Our client, a private hospital based in Cape Town are currently recruiting for a trained ICU registered nurses for permanent placement. There are various positions within a variety of specialist wards. · The main purpose of the job is to ensure that th ...
-
Paid Media Specialist
23 hours ago
Social Places Cape Town, South Africa**Paid Media Specialist Application Form** · **About Us** · Our products and services are used in 42 countries by many of the world's largest franchise brands · We are a team of 50+ passionate, intelligent, and hard-working individuals. We have a flexible working environment, and ...
-
Senior Organisational Development Specialist
2 hours ago
City of Cape Town Cape Town, South AfricaELIGIBILITY · CLOSING DATE · REFERENCE NUMBER · FPR 02/23 Ext · SALARY · **TCOE**: p.a · DEPARTMENT · Organisational Effectiveness · &Innovation · DIRECTORATE · FUTURE PLANNING AND · RESILIENCE · Senior Organisational Development Specialist · (Senior Professional Officer) · **Req ...
-
Recruitment Resourcer
2 hours ago
Robertson Bell Cape Town, South Africa**About Robertson Bell**: · Robertson Bell are a specialist Finance recruitment agency for the not-for-profit and wider public sector based in the UK. We have an ambitious growth plan to grow our team of consultants to 60 within the next 2 years, so the time to join us could not ...
-
Research Consultant
1 day ago
Robertson Bell Cape Town, South Africa**About Robertson Bell**: · Robertson Bell are a specialist Finance recruitment agency for the not for profit and wider public sector based in the UK. We have an ambitious growth plan to grow our team of consultants to 60 within the next 2 years, so the time to join us could not ...
-
Group Talent Manager
23 hours ago
Newmark Hotels Cape Town, South Africa**DUTIES & RESPONSIBILITIES: · - **_ · - **NEWMARK "EMPLOYER BRAND" MANAGEMENT** · - Work with Newmark Leadership and Marketing to translate the Vision and Culture into a social media "employer brand" campaign for Linked-In and any other relevant social media platforms · - Design ...
Intermediate Application Specialist - Cape Town, South Africa - Boardroom Appointments
Description
Key Roles and Responsibilities:
Troubleshooting
Assesses business process requirements
Creates process and protocols for software
Project Management
Execute business priorities
Customer excellence
Vendor relationship management
ITIL process
Finance
People
Process
Knowledge, Skills and Attributes:
Academic Qualifications and Certifications: