Applications Support Specialist - Tygervalley, South Africa - Sanlam

Sanlam

Verified Company

Tygervalley, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Who are we?- Sanlam Private Wealth crafts customised investment portfolios for high net worth private clients, charitable institutions, trusts and corporate entities.

With assets under management and administration of more than R151 billion, we offer a comprehensive and integrated suite of wealth management solutions.- These include equity, retirement and offshore investment portfolios, fiduciary and tax services, an equity-backed finance offering, a global stockbroking service and derivatives trading.- At Sanlam Private Wealth, our clients are at the core of everything we do.

For this reason, we employ people with passion - individuals who thrive in an entrepreneurial, high-energy environment.

Sanlam Private Wealth is part of the Sanlam Investments Group, a leading investment and wealth management business in South Africa, Sub-Saharan Africa, Australia and Europe.
What will you do?
Communicate with end users and other support teams to notify of system incidents and resolution thereof
Work with project and BAU teams to investigate complex issues, identify and implement solutions
Work in partnership with other departments ensuring correct exchange of knowledge and successful transition of developments into production, plus testing of the solutions
Maintain appropriate levels of technical and procedural documentation
Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
Facilitate system audit processes
Conduct system monitoring
Communicate with end users and other support teams to notify of system incidents and resolution thereof

What will make you successful in this role?

Ability to work in a high pace environment.
Active listening skills
Solid interest and aptitude for analytical work and creative thinking.
Your knowledge of IT processes and infrastructure
Ability to tackle the unknown
Excellent communication and interpersonal skills,
Your ability to remain calm in stressful situations
Problemsolving aptitude, ability to foster innovation and a common sense approach to problem solving
Experience of Windows platforms & basic networking & web technology
Experience with Microsoft Windows and SQL server knowledge with practical experience
SQL scripting skills

Qualification and Experience

Tertiary qualification (in Commerce, Business, IT or Computer Science).
Experience as an Application Support Analyst advantageous
Business Analyst or Tester experience advantegous
ITIL

Knowledge and Skills

Experience of Windows platforms & basic networking & web technology
Experience with Microsoft Windows and SQL server knowledge with practical experience
SQL scripting skills
Excellent communication skills [English/Afrikaans] both written and verbal
Financial Service / Stockbroking experience

Personal Attributes

High Client Orientation
Strong numerical orientation
High attention to detail
Strong communicator
Strong organisation skills; a selfstarter with initiative,
Processdriven
Accurate and detailoriented
Critical and analytical capability
Ability to perform well under pressure and show maturity, confidence and resilience
Excellent listening, communication and interpersonal skills
Proactive approach to work, clients, problem solving and innovation
Learning agility and curiosity
Assertive
Passionate ownership for results
Relationship management and networking with stakeholders and service providers
Ability to multitask
Team player who is selfaware

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters
Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies

Cultivates innovation

Contributing independently
Customer focus
Contributing independently
Drives results
Contributing independently
Collaborates
Contributing independently
Being resilient
Contributing independently

Turnaround time-
Closing Date: 01 March 2024
Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as pa