Application Specialist Ii - Brackenfell, South Africa - Shoprite Group

Shoprite Group

Verified Company

Brackenfell, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Closing Date
2023/07/1- Reference Number

SHO

Job Title

Application Specialist II

Job Type

Permanent

Location
Country

South Africa

Location
Province

Western Cape

Location
Town or City

Brackenfell, Cape Town

Purpose of the Job
The Application Specialist's primary responsibility is to have a specialised knowledge of the system(s) in order to troubleshoot issues, working closely with project teams; functional teams and vendors.
The Application Specialist should be able to coordinate testing and perform quality assurance on the data and validate the outcome of the testing.
Application Specialists II are expected to be an advanced technical user in several solution specific computer programs and data interfaces.
Job Advert Details
Job Category

Job Objectives

Business Analysis

Solution Support
Analyse defects, gather the necessary evidence and report findings with the developers, functional teams, end users and or vendors.

Solution Design
Creates the Change Request document in conjunction with architects, functional analyst and developers.

The architects, functional analyst and delivery lead will review and approve the change request document before submitting to the vendor for their input.

Solution Build

Works with the architect, functional analsyt and developer to ensure that the build received from the vendor or Shoprite developer is according to the change that was agreed in the functional system design document.

IT Systems Testing

Works with the Test Lead, Test Analyst to ensure that the test plan covers all the aspects of regression testing and the new build.

Informs other team's where the change will influence integration with other systems to ensure that End to End testing is done and that it is included in the test plan.

Together with Delivery Lead, Test Lead, Business/Functional Analyst and Developer, validates the play-back by Test Analyst on the test results.

Solutions Deployment

The Application Specialist II works with the Functional Analyst / Developer to provide input to the Charm request on Solution Manager once the Testing has been approved by all parties mentioned in the Testing section.

Validate the success or failure of the deployment with all necessary stakeholders influenced by the deployment.

Works with the Deployment Coordinator to ensure that the Change Request Management standards are adhered to.

Incident Management
Investigate and resolve escalated incidents from Third Line Support.

Disaster Recovery Management
Participate in the Disaster Recovery Trials every 6 months

Qualifications
Matric
3year IT qualification
MS SQL fundamentals (Introduction to SQL) Certification

MS SQL

Querying data with Transact Certification
ITIL 4 Bridge Certification
DevOps principles (desired)
Experience
36 years' experience as an Application Specialist
Experience

in a Retail and or Financial Services industry

Experience

in software testing

Experience

of working on projects within the Software Development Life Cycle

Experience

in cloud solutions - (desirable).

Knowledge and Skills
IT Support and Operations knowledge
Good working knowledge of MS Office Suite
Good working knowledge of different operating systems and Internet technologies
IT Support and Operations knowledge
Working knowledge of different operating systems and Internet technologies
Incident management system knowledge
Change management experience
Exposure to vendor management
Excellent communication skills
Exposure to Project Management (desirable).
Foundational knowledge of core programming technologies (desirable).
Business presentation skills (desirable).
The Application Specialist should be able to coordinate testing and perform quality assurance on the data and validate the outcome of the testing.
Application Specialists II are expected to be an advanced technical user in several solution specific computer programs and data interfaces.