- 1 - 2 years experience in the medical aid industry
- business writing skills in English is essential
- Claims processing experience essential
- Problem solving and decision making skills
- Business Writing Skills
- Communication Skills
- Computer Technology Skills
- Task Management
- Adobe Creative Suite
- Data modelling and evaluation
- Attention to Accuracy and Detail
- Numerical Ability
- Customer Focus
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Front Office Agent
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Reservations Agent
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Export Sales Representative
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Tour Consultant
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Senior Tour Consultant
Found in: Executive Placements ZA C2 - 3 days ago
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Quality Assurance Assessor
Found in: Talent ZA C2 - 5 days ago
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Tour Consultant
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Fully Qualified Estate Agent
Found in: Talent ZA C2 - 3 days ago
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Call Centre Agent
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Call Centre Agent
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Call Center Supervisor I
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Call Centre Agent
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Call Centre Agent
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Call Centre Agent
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Call Centre Agent
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QC Officer
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Regional Manager
Found in: Executive Placements ZA C2 - 5 days ago
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Team Lead: Labour Inspectorate
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Reservations Consultant
Found in: Talent ZA C2 - 4 days ago
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Site Agent/Foreman
Found in: Job Placements ZA C2 - 3 days ago
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Back Office Agents - Cape Town, South Africa - Palesa Mbali Group
Description
Position: Agent: Back Office Support
Position Purpose:
To support the management team in the department and to attend to escalated queries. To ensure the prompt resolution of member queries regarding all medical aid claims, telephonically and in writing.
Experience:
Qualifications: Matric
Generic Objectives:
-Ensure that payments were processed at correct rate and against available benefits
-Investigate all documentation, correct where required and link to member's records
-Analyse and correct incorrect payments and identify reason for non
-payment. Apply Quality Analysis checklist to processing of claims
-Provide comprehensive and accurate feedback to clients
-Identify system constraints and escalate accordingly
-Assist in Call Centre/other areas when required
-Ensure that quality control targets are met
Skill