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    Subject Matter Expert - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    Found in: Talent ZA C2 - 3 days ago

    WNS Global Services background
    Description
    Job Description

    We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment.

    Key Responsibilities :

    Operational Excellence

    Identifying and communicating barriers to performance/service delivery to the operational leaders

    Contribute in regular meetings with team leaders and agents in regards to efficiencies

    Conduct analysis and insights based on consolidated data to enhance process improvements

    Share best practice between teams to support operational efficiencies

    Continually examine opportunities for improvements and adherence to schedule

    Support team when needed maintain product knowledge through call taking

    Will be required to take calls

    Development Journey

    Agile training through Quality feedback sessions

    Training employees in systems and products when required

    Working closely with Operations Support, Training & HR to support the new starter journey

    Qualifications

    A Matric/Grade 12 Certificate or equivalent.

    A minimum of 3 years insurance experience

    Additional Information

    JOB-RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRE

    Proficiency in the following Microsoft packages (Word, Excel & Outlook)
    •

    Excellent interpersonal and communication skills

    Strong numerical ability

    Strong administrative and organizational skills

    Customer centricity

    High attention to detail and accuracy other factors that will be considered:

    Engagement

    Communication skills

    Problem Solving

    Planning & Organizing

    Risk Management

    Incident Management

    Data Analysis

    Stakeholder Management

    Client Communication

    Report writing

    Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)

    Attention to detail

    OTHER SPECIFIC REQUIREMENTS

    Own vehicle with a valid driver's licence

    Must be able to travel across multiple sites

    Must be able to work evening hours

    Note -

    Afternoon and night shifts – Monday to Sunday (rotational shifts)

    Candidates are required to have fibre or live in a fibre enabled area.

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