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    Trainer - South Africa - Cape Town, South Africa - WNS Global Services

    WNS Global Services background
    Description
    Job Description

    Role Responsibilities:

    Train new hires on product, process, and customer handling skills

    Maintain batch reports and measure effectiveness post 30 days of conducting refresher

    Complete daily tracking, including end of day course evaluation and trainee assessments

    Gathers documents and distributes clear information from updates received by corporate training and the client

    Attends regular training/operations and quality meetings

    Respond to emails and phone calls to ensure that all program information is up to date and documented

    Participates in calibration meetings with the client, QA and results management team, to ensure information being trained is up to date.

    Qualifications

    Required Skill Set:

    Matric

    Previous experience of training contact centre customer service operations team

    Excellent communication skills

    Ability to maintain updated course and training evaluations for management review

    Acts as a subject matter expert

    Ability to train new hires and also communicating on-time updates with the team

    Additional Information

    retail experience will be preferable and that it is a 24/7 shifted environment.

    Location is Century City.



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