Selwyn Classen

A seasoned and qualified professional with over 20 years working experience within the Petrochemical industry (i.e., Supply chain management, Knowledge management, Product and Quality management, Business analysis and processing) including the Telecommunications industry. An individual who creates and adds value as a precondition via people, processes and system enablers.

Drive the execution of the company’s content strategy to ensure re-usable collateral is captured, co-created or curated, surfaced and proactively distributed to practitioners

Assisted in evaluating, identifying and conducting Induction and Soft skills training in conjunction with Learning & Development to enable efficient and effective business operations

Reviewing, updating and creating new SOPs (Standard Operating Procedures) & CLPMs (Click Level Process Maps)

Managing feedback, scorecard, documentation and employee life cycle from hiring until go live

Liaising with Senior Stakeholders enabling the business to review the real time training progress and status report

Collaborated with subject matter experts on high-level projects requiring extensive research and analysis

Spearheaded the development of new products based on customer feedback through surveys and interviews

Develops and manages the execution of the Knowledge Help strategy based on the firm’s vision, knowledge solutions and tools.

Heads patent design, writing and filing, business process modelling and improvement.
Formulating and implementing company policy, processes, and procedures.

Managing all company documentation via M-Files intelligent information management.

Collaborated, initiated, and accepted Configuration Management (CM) plans for the organization and for specific projects.
Defined and developed applicable CM standards and processes for technologies and general business environment taking in consideration standards, codes, and client requirements.

M.Com -Information Management (completed December 2011) - University of the Western Cape
B. Com (Honours) - Information Systems (completed 2009) - University of the Western Cape
B. Com (completed 2006) - University of the Western Cape
Matriculated (1992) - Garlandale Senior Secondary School