- Provide a central point of contact for all issues and certain change requests, ensuring that they are dealt with in a timely and effective manner, in line with agreed Service Level Agreements (SLA's), and be responsible for ensuring relevant issues can be closed in consultation with the user
- To assign a suitable priority according to the Support Teams SLA
- To investigate and resolve issues where able to, or escalate where necessary to ensure an effective resolution
- To take ownership of an issue, even those that have been escalated and ensure that the customer is fully aware of progress on a regular basis
- To work shifts (when called upon) and be flexible with core working hours to ensure continuity of service and support to both UK and International clients
- Manage change requests for software upgrades and provide project co-ordination for such activities on behalf of the customer
- Provide proactive monitoring of customer servers and interfaces using the appropriate monitoring service
- Excellent communication skills maintaining a clear, positive and professional manner at all times
- Attention to detail
- Ability to network and liaise with both internal and external teams
- Be able to empathise with the ICNet customer base and achieve high levels of customer satisfaction
- Ability to work in a fast paced, team orientated, collaborative environment
- To lead by example, especially on customer focused tasks
- Excellent organisational ability
- Good analytical and problem solving skills
- Qualification in ITIL or similar would be advantageous
- A level in an IT based subject (or similar) is desirable
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Service Desk Agent
Found in: Talent ZA 2A C2 - 1 day ago
IOCO Randburg, South AfricaCraft Your Future with iOCO Infrastructure Services: More Than a Job, It's a Calling. We are currently seeking a proactive and customer-focused Service Desk Agent to join our team. The successful candidate will play a vital role in providing excellent customer service and technic ...
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Service Desk Agent I
Found in: Talent ZA 2A C2 - 1 day ago
IOCO Randburg, South AfricaYearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are currently seeking a dedicated and customer-focused individual to join our team as a Service Desk Agent I. This entry-level position is ideal for someone with excellent comm ...
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x3 Service Desk Agents I
Found in: Executive Placements ZA C2 - 1 day ago
IOCO Sandton, South AfricaElevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. · We are seeking X3 Service Desk Agents I to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical issues and ensuring that our customers are always satisf ...
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Service Desk Agent
Found in: Executive Placements ZA C2 - 2 days ago
IOCO Johannesburg, South AfricaAre you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you'll play a crucial role in ensuring the satisf ...
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IT Service Desk Analyst
Found in: Talent ZA C2 - 3 days ago
Ad Talent Africa Johannesburg, South Africa Full timeLooking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems. · Duties: · Serve as a first point of contact to internal customers seeking technical assistance · Perform remote trouble shooting through diagnostic techniques and pertin ...
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IT Service Desk Agent
Found in: Talent ZA C2 - 1 day ago
Old Mutual Johannesburg, South Africa Full timeDescription · Troubleshooting basic end user issues on various applications, hardware, network and systems. Responsible for overseeing the resolution of all outstanding incidents. Incident Registration and Initial logging, priority setting and detailed description of Incident or ...
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IT Service Desk Agent
Found in: Talent ZA 2A C2 - 5 days ago
RTT Johannesburg, South AfricaPURPOSE · Maintain and Support Information Technology Systems at RTT Group Branches and Customer Sites · JOB OUTPUTS AND KEY PERFORMANCE INDICATORS · 1. Daily Tasks · Weekly rotational shift · Ensure your on-time arrival and availability on site at the RTT JetPark. · Perform var ...
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Service Desk Engineer
Found in: beBee S2 ZA - 4 days ago
Telesure Investment Holdings Gauteng,, South Africa Full timeTelesure Investment Holdings's job vacancy, Career and Recruitment · Job title : Service Desk Engineer jobs in Gauteng · Job Location : Gauteng, · Deadline : April 22, 2024 · Quick Recommended Links · Jobs by Location · Job by industries · JOB PURPOSE · Contributes to the organ ...
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Service Desk Agent I x5
Found in: Executive Placements ZA C2 - 2 days ago
IOCO Johannesburg, South AfricaiOCO Infrastructure Services Invites You to Explore Possibilities. · We are looking to hire 5Service Desk Agents I to join our team. As a Service Desk Agent, you'll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and effective technical su ...
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Service Desk Agent I
Found in: Executive Placements ZA C2 - 2 days ago
IOCO Midrand, South AfricaiOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support ...
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Customer Operations and Desk Service Support
Found in: Trabajos Diarios ZA C2 - 1 day ago
Contour Resourcing Pretoria West, South Africa PermanentOur Organization is searching for customer operations and desk service support to be part of our team, you will be responsible for helping a company's support team be more productive, work more effectively, and deliver better service to their customers. · Duties and Responsibilit ...
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Recruitment Constultant
Found in: Talent ZA C2 - 1 day ago
Greys Recruitment Randburg, South AfricaWe are seeking an experienced and ambitious Recruitment Consultant to join our successful, dynamic team in Houghton, Johannesburg. The role will involve building relationships, developing and retaining new business, as well as servicing clients from a recruitment perspective. · G ...
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Dining Room Attendant/Food Runner
Found in: Talent ZA 2A C2 - 2 days ago
Merits Development Compound Randburg, South Africa PermanentOur Establishment is searching for a Dining Room Attendant who will facilitate excellent food service by cleaning tables, removing dirt, replacing soiled table linens, and setting table.ResponsibilitiesOpen all drawers in checkout rooms and remove items left by a guestInspect the ...
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Receptionist
Found in: Job Placements ZA C2 - 2 days ago
HR Genie Sandton, South AfricaPurpose of the Job · Responsible for greeting members and delivering exceptional customer service assistance. · Key Performance Areas include: · Answering telephones · Customer service driven · Efficiently assisting & resolving queries · Greeting & accessing members · Provide mem ...
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Events Coordinator
Found in: Executive Placements ZA C2 - 2 days ago
TalentCru Sandton, South AfricaOur client is looking for a Events Coordinator to join there team on a 12 month Fix term contract. · Qualification · Marketing/Events Management Diploma, Project Management Diploma · Knowledge Skills · At least two years experience in events management. · Microsoft office MS Wor ...
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Integration Specialist
Found in: Executive Placements ZA C2 - 2 days ago
HR Genie Sandton, South AfricaOur Client a Global Tech firm is seeking n Integration Specialist to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · Key Roles and Responsibilities: · Operates and maintains the overall IT infrastru ...
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IT Support Technician
Found in: Job Placements ZA C2 - 2 days ago
HR Genie Sandton, South AfricaWe are looking for the "right person" to join the companys IT Technical team asap. · The role will be based at a corporate office in Sandton, Johannesburg, working to support the IT infrastructure there, while also working on other client sites/projects in the region. · Please no ...
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Field Support Engineer
Found in: Executive Placements ZA C2 - 2 days ago
IOCO Sandton, South AfricaYearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. · We are seeking a Field Support Engineer to join our team and provide on-site technical support and assistance to clients or customers. As a Field Support Engineer, you'll play a ...
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Team Lead
Found in: Talent ZA C2 - 1 day ago
Dimension Data Sandton, South AfricaFunctieomschrijving · The Team Lead is responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escala ...
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Security Engineer L3-
Found in: Talent ZA C2 - 3 days ago
Dimension Data Sandton, South AfricaFunctieomschrijving · The Security Engineer L3 is a high level in the Engineer series and may be assigned to function as a supervisor, expert or leader. When assigned as a supervisor, develops, coordinates and executes policies, methods and procedures, and supervises personnel; w ...
Analyst, IT Service Desk - Randburg, South Africa - Baxter
Description
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Summary
Act as a first point of contact and provide first line fixes and support for external customers. Requiring excellent customer service skills and be ready to work within a structured, fast moving environment, using best practice processes
Essential Duties and Responsibilities
Qualifications
Education and/or Experience
Reasonable Accommodations