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Krugersdorp

    Customer Operations and Desk Service Support - Pretoria West, South Africa - Contour Resourcing

    Contour Resourcing
    Contour Resourcing Pretoria West, South Africa

    7 hours ago

    Default job background
    Full time
    Description

    Our Organization is searching for customer operations and desk service support to be part of our team, you will be responsible for helping a company's support team be more productive, work more effectively, and deliver better service to their customers.

    Duties and Responsibilities
    Preparing and sending formal communications to clients
    Undertaking regular training on aspects of global, local jurisdiction and bank AML standards
    Responding to Remediation customer requests for closing accounts and amending customer details
    Performing against agreed targets
    Interacting with a range of customers and internal business partners
    Ensure we are easy to do business with
    Timely delivery of all customer service commitments
    Delivers on its promises
    Takes every opportunity to upsell & receive value for all services provided
    Ensures gross margin is delivered in line with the customer agreements and contracts

    Qualifications and Skills
    Ability to adapt to a variety of people
    Positive attitude and ability to work well within a team environment
    Willingness to go into details
    Ability to communicate effectively with senior executives.
    Ability to analyse and identify improvements in service systems.
    Monitoring customer metrics and activity.
    Good reporting skills.
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