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    Service Desk Agent I - Midrand, South Africa - IOCO

    IOCO
    IOCO Midrand, South Africa

    1 day ago

    iOCO background
    Description

    iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric approach, and a passion for IT support, we encourage you to apply.

    What you'll do:

    • To act as the first point of contact between customers who need technical and consumable support, resolve simple problems, and escalate unsolved problems to the Operations Manager.
    • Effective First Line Call Management.

    Your Expertise:

    • Has working knowledge and skills to perform a defined set of analytical/scientific methods or operational processes.
    • Applies experience and skills to complete assigned work within own area of expertise.
    • Works within standard operating procedures and/ or scientific methods.
    • Works with a moderate degree of supervision.
      • Function-related experience: 1-2 Years.
      • 1 - 2 Years' experience in a Service Desk Environment.
      • 1 - 2 Years' experience in an ICT service desk environment Leading teams.
    • Other experience: 0-1 Years.
    • Soft Skills are essential.
    • Customer Service experience is essential.
    • Problem-solving skills required.

    Qualifications Required:

    • Managed Print knowledge and Technical Background
    • Systems management – EOH Systems Management
    • Essential Qualifications:
      • Grade 12
      • A+, N+
      • Soft Skills and ITIL Foundation (Requirement for Snr. Service Desk Agent)
    • Preferred Qualifications:
      • Technical IT Qualification
      • HP Knowledge/ Certification will be preferred

    Other information applicable to the opportunity:

    • Permanent position
    • Location: Midrand
    • Work environment: Office - High Pressure
    • Physical Demands: Sitting, Bending, Walking. Computer work
    • Travel: To the office

    Why work for us?

    • At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.
    • Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.
    • By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions.
    • We encourage diversity and work culture; and Setting U up for Success #SuuS
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