Service Desk Agent - Johannesburg, South Africa - iOCO

iOCO
iOCO
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

JOBNUMBER

iOCO02871

  • CONTRACT TYPE

Permanent

  • STATE/PROVINCE

Gauteng

  • CONTRACT TYPE
:


Remote

The Role:


Skills and Experience:


What you'll do:


  • Efficient and effective logging and allocation of incoming calls and assisting Engineers/ involved parties in ensuring all calls are attended to and closed.
  • Ensure that all calls are logged within the ITSM tool as per the required operational processes.
  • Assist team with work overload as and when required and ensure general administration work is up to date.
  • Ensure a high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
  • Follow appropriate escalation procedures as and when required.
  • Ensure adherence to respective clientspecific Operational Manuals.
  • Working well under pressure.

Your Expertise:


  • 12 Years' experience in an IT service desk environment.
  • 12 Years of Customer service experience.
  • 12 Years' experience in First call resolution.

Qualifications Required:


  • A+, N+ or Higher
  • ITIL v3 or ITIL 4 and QA

Other:


Other information applicable to the opportunity:

  • Permanent position

Location:
Johannesburg (Randburg) - Remote - office is open plan

  • Physical demands: Sitting

Travel:
To the office in the event of power outages or bad network from home
More jobs from iOCO
See all jobs of iOCO