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OLGA TSOLO

OLGA TSOLO

1st line support ( Help Desk Agent

Technology / Internet

Midrand, City of Johannesburg Metropolitan Municipality

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About OLGA TSOLO:

I am a qualified Support agents 

 

Experience

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help.

Maintain and prepare excel reports

Administrative functions

Sorting of hand loading plans daily

Daily checking & preparing of lists of the invoices

POD’s daily and filling of all invoices, POD’s, RMA’s and credit notes. Scanning of certain documents

Taking telephonic orders, confirm order with customer, process order, order entry.

Log and track support calls in the designated Laerdal system(s) prioritize and escalate jobs as required to ensure customer satisfaction.

Access software updates, drivers, knowledge bases, and FAQ’s resources on the Intranet to assist with end users issues.

 

Education

ACADEMIC HISTORY

QUALIFICATION:                                     Secretarial\Receptionist                                  

DATE COMPLETED:                                2004

INSTITUTION:                                            Boston Business College

QUALIFICATION:                                     Matric (grade 12)

DATE COMPLETED:                                1997

INSTITUTION:                                            Marumofase High School

 

COMPUTER SKILLS

 Programs\Systems:

  • MS Word (Advanced)      
  • MS  Windows (Advanced)
  • MS Excel (Advanced)
  • MS PowerPoint (Advanced)
  • MS Access (Advanced)
  • MS Outlook (Advanced)

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