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    IT Service Desk Analyst - Johannesburg, South Africa - Ad Talent Africa

    Ad Talent Africa
    Ad Talent Africa Johannesburg, South Africa

    1 day ago

    Ad Talent Africa background
    Full time
    Description

    Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.

    Duties:

    • Serve as a first point of contact to internal customers seeking technical assistance
    • Perform remote trouble shooting through diagnostic techniques and pertinent questions
    • Determine the best solution based on the issues logged by the internal customer
    • Basic AD user account and Google account administration
    • NB: Candidate would need to deliver an after hour first line support service to end users on a rotational basis

    Minimum Requirements:

    • Diploma or certification in IT
    • 2 years experience as an IT Service Desk Analysts serving customers
    • Tech savvy with working knowledge of operating systems
    • ITIL experience advantageous
    • Experience with CRM system
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