Service Desk Analyst - Sandton, South Africa - Core Group

Core Group

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

At Core Group, we're proud to offer innovative products that meet the needs of our customers.

The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub-Saharan Africa.

We believe in bringing products and services to people that'll empower, enable, inspire and grow - achieved through supply chain management, marketing management, channel management, enterprise sales and media relations.

Core Group is looking for a Service Desk Analyst to assist the group an companies within with all things related to service and desk support on operations, networking and infrastructure.

To qualify, you'll need:

Completed Matric.
Completed degree in IT or related will be an advantage.
At least 23 years of experience in desk support and problem solving.
Experience within a large multichannel company will be beneficial.
Experience on working with ticketing systems
MacOS Support Essentials

ITIL Foundation v

Jamf 100 experience

Your responsibilities will include:

Provide support to stakeholders while maintaining all Service Level Agreements (SLAs).
Respond timeously to all tickets logged.
Proactively identify and address issues.
Take responsibility and ownership of all assigned tickets.
Ensure tickets are correctly classified.
Ensure ticket priorities are correctly set.
Action all tickets professionally and in a timely manner until fully resolved.
Ensure all tickets statuses are updated timeously to avoid breach of SLA.
Provide escalation support when required.
Follow up frequently with stakeholders for all tickets placed on hold.
Work as a team ensuring all tickets are actioned accordingly as per KPA requirements.
Reduce all aged tickets
Asset Management
MacOS Support Essentials experience
ITIL Foundation v4
Jamf 100 experience

Join Core Group for a once-in-a-lifetime opportunity

Get in on the ground floor of a company experiencing rapid growth
Take ownership of meaningful work with measurable results
Enjoy a worklife balance with flexible hybrid, remote, and inoffice options
Reap the rewards with competitive compensation and companybacked medical aid and pension plans
Benefit from visionary leadership and mentorship
Invest in your future with generous study leave and continuous learning opportunities
Surround yourself with a friendly, collaborative team of topnotch individuals
And if you're at HQ, fuel your creativity with unlimited, baristamade coffee and hot beverages.