24/7 Service Desk Agent - Johannesburg, South Africa - Mecer Inter-Ed

Mecer Inter-Ed
Mecer Inter-Ed
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
We are looking for a Service Desk Analyst who can provide fast and useful technical assistance on computer systems.

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As an experienced SDA you will be responsible for answering queries on technical issues, log tickets and offer advice to resolve these issues.

The main goal is to create value for internal _clients to preserve the Company's reputation and ensure ongoing sustainability.


Roles and Responsibilities

  • Serve as the first point of contact for internal customers seeking technical assistance.
  • Ensure that all tickets are responded to, followedup, escalated and/ or resolved within the agreed SLA.
  • Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issues logged by the internal customers.
  • Guide the internal customer through the problemsolving process.
  • Direct unresolved issues to the next level of support.
  • Record events, problems, and the resolution in logs.
  • Followup and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • To ensure adherence to all Inspired processes, policies, and procedures as per prescribed compliance.
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Extensive M365 and Google Suite knowledge and experience required (user administration/ maintenance,

  • Desktop/ hardware knowledge and experience required,
  • Must have excellent verbal and written communication skills in English.
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4 shifts across a 24-hour period that you will be required to work on a rotation basis.

Qualifications and Experience:


  • Must have 1 to 2 years IT Help Desk or Service Desk Experience


  • Information Technology Diploma

  • IT Support

Salary:
R8, R8,500.00 per month


Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:


  • Diploma (required)

Experience:

Service Desk: 1 year (preferred)


Shift availability:

  • Night Shift (required)
Application Deadline: 2023/06/15
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