Team Lead - Sandton, South Africa - Dimension Data

Dimension Data Sandton, South Africa

1 week ago

Description

Functieomschrijving

The Team Lead is responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.

Key Roles and Responsibilities:

Monitors the work queues and provide support to client where the ticket is highly technical or sophisticated in nature.
Works independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all escalated incidents / requests in a timely manner within agreed SLA.
Provide support to all escalated incidents.
Act as emergency support contact as needed, for critical client and business impacting issues.
Be able to schedule shifts successfully.
Ensures that the shift hand over process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
Accurate time management.
Timely escalation of all tickets to management with ensuing updates, where applicable.
Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
Provide reports to executive members
Systematically gather relevant information and apply technical knowledge to analyse and use highly technical troubleshooting tools and content and analytical practices.
Use operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments Coach Service Desk, Operations Centre and L4 teams offering technical expertise and pushing work down to other engineering teams.
Performs quality audits, covering process, service experience, ticket updates etc. as required.
Drive customer oriented approaches.
Drive service delivery to clients from the Operations Centre and / or CoE.
Apply standardised service management service operations (SMSO) to deliver managed services.
Provide operational support and continuous service improvement post client handover from TS (or other) teams
Implement training and development initiatives for direct reports.
Engage with clients for technical operations as part of routine operations
Constantly measure and analyse team's delivery capabilities.

Requirements

Relevant IT/Computing degree
Relevant and up to date ITIL certification
Relevant technical certifications (CCNA, CCNP, Cloud etc.)
Fundamental knowledge of Azure, AWS, SAP and Linux
Previous call centre/team lead experience
Experience in customer support services
Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements etc.)
Demonstrated experience in organisational change management (transformational experience)

Technical Team Lead

1 week ago

HR Genie Sandton, South Africa

Our client a Global tech firm is seeking a Technical Team Lead (Networks) to join their team in Sandton. They offer stability, growth, attractive salary along with excellent benefits and a great working environment. · **Description** · The Senior Technical fulfilment Team Lead ne ...
Service Delivery Team Lead

3 days ago

Blue Label Telecoms Sandton, South Africa

**About Company** · We are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We reach them by usi ...
IT Support Team Lead: Blc

1 week ago

Blue Label Telecoms Sandton, South Africa

**About Company** · We are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We target many of ou ...
IT Support Team Lead/ Intergration

1 week ago

Blue Label Telecoms Sandton, South Africa

**About The Company** · We are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow hem all to interact and transact on an equal footing. We reach them by ...
Accounts Receivable Team Lead

1 week ago

Experian Sandton, South Africa

Company Description · Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage ...
Full Stack Development Team Lead

1 week ago

Boardroom Appointments Sandton, South Africa

**Minimum requirements**: · - Bachelors degree in computer science, Information Technology, or a related field. · - Proven experience in full-stack development within the.NET framework. · - Previous leadership or management experience in a development team. · - Strong coding skil ...
IT Support Manager/ Team Lead

22 hours ago

HR Genie Sandton, South Africa

Our Client a Global Tech firm is seeking an IT Support Manager/ Team Lead to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · The Team Leader, IT Technical Support will primarily be responsible for ...
AV VC Team Lead

1 week ago

Investec Sandton, South Africa

Description · Reporting to the Networks and Comms leaders, the AV VC Team Lead is seen as a team leader and service delivery manager for the AV VC service globally. The candidate needs to be an experienced leader of people and have good personal skills to manage 3rd party vendor ...
Oracle DBA Team Lead

1 week ago

Dimension Data Sandton, South Africa

Functieomschrijving · The Database Administrator Team lead role focuses on ensuring stability, integrity, and availability of systems, security compliance and best practice implementation and support of client's environments. With a strong technical background and business compet ...
Software Development Team Lead

6 days ago

Hire Resolve Sandton, South Africa Full time

Hire Resolve's client is seeking a talented Software Development Team Lead to join their team. · The ideal person is someone who is equal parts software developer and team lead, with a strategic mindset to ensure that business demands are met. · Preferably with a background of wo ...
Senior Risk Analyst Team Lead

1 week ago

Hire Resolve Sandton, South Africa Full time

Hire Resolve's client, a leading financial technology company, is urgently seeking a Senior Risk Analyst Team Lead to join their team in Johannesburg. · In this role, you will be responsible for leading a team of risk analysts and overseeing the implementation of risk management ...
Senior Product Owner Team Lead

1 week ago

Dimension Data Sandton, South Africa

Functieomschrijving · Do you want to be a Senior Product Owner that makes a real difference? Do you want to feel like you are in control of your own destiny? Are you looking for an inspiring and challenging role? If so, this Senior Product Owner Team Lead role is for you · As a S ...
Pretoria Desktop Support Team Lead

17 hours ago

Investec Sandton, South Africa

Description · We are seeking a dynamic individual to fill the role of Desktop Support Team Leader in the Pretoria region. As the Team Leader, you will be responsible for leading a team of Desktop Support Specialists, overseeing day-to-day operations, and providing technical supp ...
NET Technical Lead

1 week ago

Experian Sandton, South Africa

Company Description · Experian plc is an Anglo-Irish multinational consumer credit reporting company. · Experian collects and aggregates information on over 1 billion people and businesses, including 235 million individual US consumers and more than 25 million US businesses. · We ...
Junior Leads Tester

1 week ago

Discovery Ltd. Sandton, South Africa

**Business Unit**:Discovery Connect**Function**:Call Center / Contact Center**Date**:13 Feb 2024- The Junior Leads tester is expected to be an attention to detail person who supports the leads generation for Discovery Connect. The successful tester must have the ability to be fle ...
Head of Product

12 hours ago

OneCart Pty (Ltd) Sandton, South Africa

An exciting opportunity has become available. · OneCart is looking to hire a Head of Product who will partner closely with the OneCart executive team to continuously develop and execute a winning product vision and roadmap across all of OneCart's product domains. You'll be respon ...
Sales Development Representative

1 week ago

Pink Elephant Sandton, South Africa

**Job Description: Sales Development Representative (SDR)** · Position Overview: As a Sales Development Representative (SDR), you will play a crucial role in driving the sales pipeline and revenue growth for the company. You will be responsible for prospecting and qualifying lead ...
New Business Lead

3 days ago

Dentsu Aegis Network Sandton, South Africa

The purpose of this role is to provide strategic recommendations and manage all resources to ensure the Client's marketing needs are met. They are viewed as a trusted advisor to client, understands and articulates client business insights and leverages to contribute ways to move ...
Sales Support

1 week ago

Indaba Billboards & Media Sandton, South Africa

Work cooperatively with sales team, and for the business, to meet operational and team objectives · Prepare proposal and schedules according to the brief · Handle orders, complaints, and other enquiries · Provide general administrative support to the sales team as directed · Perf ...
Chief Executive Officer Credit Card Product House

1 week ago

FirstRand Sandton, South Africa

About us, purpose, experience and qualifications · **about us**: · - make a promise · - be deeply invested · - value our differences · - build trust, not territory · - have courage · - always do the right thing · **purpose**: · - To lead and deliver sustainable business performan ...