Jobs

    IT Support Manager/ Team Lead - Sandton, South Africa - HR Genie

    HR Genie
    HR Genie Sandton, South Africa

    19 hours ago

    HR Genie background
    Description

    Our Client a Global Tech firm is seeking an IT Support Manager/ Team Lead to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment.

    The Team Leader, IT Technical Support will primarily be responsible for tactically managing the day-to-day operations management and escalations and coordinate the provision of technical services to the internal clients, ensuring service standards are met or exceeded.

    Key Roles and Responsibilities:

    • Provide support and troubleshooting for the clients current ICT environment.
    • Respond to end user queries and requests.
    • Manage vendor support including systems; network; communications; connectivity; security.
    • Plan, organize, control and evaluate IT and electronic data operations.
    • Ensure implementation of the organisations policies and standards are adhered to with respect to infrastructure, systems and data.
    • Coordinate and oversee vendors with respect to security of data, network access and backup systems.
    • Coordinate future installations and implementations.
    • Identify problematic areas and advise on suitable solutions.
    • Preserve assets, information security and control structures.

    Requirements and skills

    • Proven working experience in IT support services or relevant experience
    • Excellent knowledge of technical management, and of computer hardware/software systems
    • Sufficient understanding of the following technologies to allow for first line trouble shooting:
    • o SharePoint
    • o MCOP
    • o Zscaler
    • o Yealink IP Phones
    • o Ubiquiti
    • o HikeVision
    • Hands-on experience with computer networks, network administration and network installation
    • Solution orientated, and insightful with the ability to take initiative
    • Good time management and administrative skills
    • Honesty, integrity and a customer centric disposition, viewing both the organization and users as clients
    • support, desktop support, or in a similar role

    Skills Summary

    Budgeting, Change Management, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Operating Systems (OS), Performance Management (PM), Resource Management, Vendor Management



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