Jobs
>
Cape Town

    Dutch Technical Support Specialist - Cape Town, South Africa - SA Commercial (Pty) Ltd

    Default job background
    Description
    Dutch Technical Support Specialist

    We are actively seeking experienced call center agents to join our team, providing exceptional customer service for retail software and equipment in a first-line tech support capacity. This role focuses on supporting English-speaking US and European customers, and it is a premise-based position based in Cape.

    Responsibilities:
    • Deliver an excellent customer experience through technical support.
    • Provide comprehensive support to customers, addressing all questions related to our product via telephone and email (inbound).
    • Serve as the interface between the customer and various departments.
    • Employ consistent troubleshooting techniques to promptly identify and resolve customer issues.
    • Document and track customer issues and resolutions.
    • Adhere to escalation procedures as necessary.
    • Collaborate with team leaders to improve day-to-day customer experiences.
    • Undertake miscellaneous duties and responsibilities as defined by management.

    Requirements:
    • Minimum of 1-2 years customer service experience, preferably in the BPO sector.
    • Excellent communication skills in English & Dutch (written and verbal)
    • Experience in customer service, preferably in a technical environment.
    • Strong attention to detail with an emphasis on customer service.
    • Proven troubleshooting skills, especially when dealing with new or complex issues.
    • Passion for technology a plus.
    • Familiarity with mac OS and iPad OS (advantageous)
    • Retail or hospitality experience (preferred)
    • Knowledge of Zendesk and POS systems a (advantageous)


  • Meltwater Group Cape Town, South Africa

    **Description** · Möchtest du in einer dynamischen globalen Organisation arbeiten und interessante Probleme in Echtzeit lösen? Wir suchen ambitionierte Professionals, die mit unserem Product Support Team wachsen möchten. Diese Rolle erfordert jemanden mit großartigen Kommunikatio ...


  • Progressive Edge Cape Town, South Africa

    **IS Support Specialist (T-SQL)** · **Cape Town** · Join our esteemed Information Systems support team at a leading asset management firm in South Africa We're seeking a committed IS Support Specialist to play a pivotal role in executing essential operations, configurations, and ...

  • NMI

    Support Specialist

    18 hours ago


    NMI Cape Town, South Africa

    NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a Support Specialist. · Attendance within the Cape Town office for UK Working Hours is required for this role. Office location: Cape Town V&A. · What wi ...


  • Steady Networks Cape Town, South Africa

    Is this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team. · Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can he ...


  • Exclusively Remote Cape Town, South Africa

    **IT Support Engineer Level 2/3 (MSP)** · One of our US based clients are looking for an experienced IT Support Engineer Level 2/3. · - Position is Fully remote, Mon-Fri working in US Hours (3pm-11pm/4pm-12am)_ · You will bean experienced member of the support and project teams, ...


  • CTICC Cape Town, South Africa

    **The main purpose**:Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates. There are a wide range of highly integrated systems which required at a minimum fi ...


  • CTICC Cape Town, South Africa

    **The main purpose**:Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates. There are a wide range of highly integrated systems which required at a minimum fi ...


  • Huntswood Cape Town, South Africa

    **Job profile/ Purpose**: · We are looking for a skilled and experienced People Support Specialist to join our team As a People Support Specialist, you will be responsible for supporting our HR department in the development and execution of HR strategy, policies and objectives · ...


  • Rocketseed Cape Town, South Africa

    Environment · We are looking to expand our team in Cape Town by adding a Product Support Specialist. · Job Purpose · We make world class digital marketing products, and we need someone to fulfil a multi-functional role focusing on supporting front-line clients & colleagues. This ...


  • Edge Executive Search Cape Town, South Africa

    Client Support Specialist - Events Cape Town · - Permanent · - JHB003321 · - Marketing- Markets & Investmennts- Western Cape, CPT - CBD · - R R Annually Cost To Company (Market related, Negotiable)- Listed Client in Cape Town CBD are in search of an experienced Corporate Events S ...


  • RateHawk Cape Town, South Africa

    Emerging Travel Group (ETG) is a travel-tech company that owns six brands: RateHawk, ZenHotels, , Ostrovok B2B, Roundtrip and Ostrovok Komandirovki. · 12 years ago we exploded into the travel industry and since then have been pushing our way to global leadership — we have represe ...


  • OTH Network Cape Town, South Africa

    **What we do**:At OTH, we harness the power of AI to seamlessly connect brands with influential creators, equipping businesses with an affordable, results-driven marketing tool that amplifies brand visibility through strategic exposure. Our platform is renowned for its user-frien ...


  • Moving Heads Personnel Cape Town, South Africa

    **IT Lead Support Specialist** · **Cape Town** · The primary purpose is to ensure the smooth running of the Linux and Kubernetes platforms that supports the DevOps function. · - Maintain and support all Linux Server Environment, provide system support · - Maintain and support Kub ...


  • Onsight Cape Town, South Africa

    **CUSTOMER SUPPORT SPECIALIST** · **The opportunity** · Onsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience. · Our best customer service is enabled by employee ...


  • Rocketseed Cape Town, South Africa

    Rocketseed is looking for a **Product Support Specialist** · **Key Areas** · - HTML coding · - UI and Data Updates · - Product support · - Troubleshooting client issues · - Client Training · **Requirements**: · - Advanced HTML (Essential) · - Excellent time management skills and ...


  • Dynexity Cape Town, South Africa

    My client in Financial Markets is looking for an experienced Trade Support Specialist to provide support to the Head of Operations and Dealing Desks with daily post trade settlement. · - Minimum 5 years experience working in a Stock broking environment. · - Mandatory B.Com Financ ...


  • Graylink Cape Town, South Africa

    **Job Advert Summary**: · At graylink, helping our customers succeed is at the heart of what we do. We are looking for an Application Support Specialist to join our Client Services team in Cape Town. Our digital talent solutions help employers automate manual processes to recruit ...


  • Guud Cape Town, South Africa

    Job Posting Title: Field Support Specialist · Time Type: Full time · **Minimum Requirements** · - Grade 12 · - Advanced Diploma or National Diploma in Information Technology. · - Advanced computer literacy and troubleshooting skills. · - Technical minded. · - Availability to trav ...


  • Black Pen Recruitment Cape Town, South Africa

    **Job Title**: Sales Support Specialist (Asset Management/Finance/Inbound Sales) · **Start Date**: As Soon As Possible · **Location**: South Africa · **Job Type**: Full Time | Remote · **Salary**: Market Related · **Requirements**: · - Bachelor's degree in business · - Experience ...


  • Onsight Software Cape Town, South Africa

    **The opportunity** · Onsight is passionate about helping improve companies' top line performance with exceptional software products recognised for simplicity, functionality, and user experience. · Our best customer service is enabled by employees that thrive in an informal, team ...