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    Dutch Technical Support Specialist - Cape Town, South Africa - SA Commercial (Pty) Ltd

    SA Commercial (Pty) Ltd
    SA Commercial (Pty) Ltd Cape Town, South Africa

    6 days ago

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    Description
    Dutch Technical Support Specialist

    We are actively seeking experienced call center agents to join our team, providing exceptional customer service for retail software and equipment in a first-line tech support capacity. This role focuses on supporting English-speaking US and European customers, and it is a premise-based position based in Cape.

    Responsibilities:
    • Deliver an excellent customer experience through technical support.
    • Provide comprehensive support to customers, addressing all questions related to our product via telephone and email (inbound).
    • Serve as the interface between the customer and various departments.
    • Employ consistent troubleshooting techniques to promptly identify and resolve customer issues.
    • Document and track customer issues and resolutions.
    • Adhere to escalation procedures as necessary.
    • Collaborate with team leaders to improve day-to-day customer experiences.
    • Undertake miscellaneous duties and responsibilities as defined by management.

    Requirements:
    • Minimum of 1-2 years customer service experience, preferably in the BPO sector.
    • Excellent communication skills in English & Dutch (written and verbal)
    • Experience in customer service, preferably in a technical environment.
    • Strong attention to detail with an emphasis on customer service.
    • Proven troubleshooting skills, especially when dealing with new or complex issues.
    • Passion for technology a plus.
    • Familiarity with mac OS and iPad OS (advantageous)
    • Retail or hospitality experience (preferred)
    • Knowledge of Zendesk and POS systems a (advantageous)
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