Business Support Specialist Gi - Tygervalley, South Africa - Sanlam

Sanlam

Verified Company

Tygervalley, South Africa

2 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Who are we?
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. Job purpose

Key outcomes
The following outcomes will be expected to be achieved by the Business Support Specialist in Glacier International:
Monitor that the immediate and medium-term business needs are being addressed by the system and operational development initiatives
Analyse business operations with clients' needs
Document business cases, operational requirements and help review the specifications provided by system vendors;
Define areas for enhancements that are aligned with system development life cycle
Constantly reviewing and identifying workflows to drive operational efficiency
Develop, maintain and review system documentation (Processing standards)
Facilitate system and operational forums and workshops
Project manage system upgrades and restructuring ito communication, training and support
Project manage all new development within any system and the roll out of new functionality
Provide users with information about new functionality and coordinate the implementation of such new functionality
Communicate to internal parties and system vendors on a continual basis
Resolve escalated incidents and critical problem areas within operations
Liaise with other teams to understand their needs and ensure they are fully informed of operational objectives, purposes, development plans in the pipeline and achievements
Ensure systems are in optimal working order
Keep abreast of the issue logs of all user/system issues and their resolutions
Develop and review system change controls
Assist system vendors during the system development
Manage all non-conformance with System vendors and ensure prompt resolution
Build on processes and procedures that follow the best practice of Glacier International
Qualifications and experience
Relevant tertiary qualification Finance, Information Systems or equivalent
2-3 years working experience in Financial Services preferably with International investment exposure
Proficient in Microsoft Office Suite and IMS administration system
Broad understanding of all systems, procedures and processes in Glacier International
Competencies
Analytical thinking and problem solving
Collaborates
Results driven and attention to detail
Be resilient
Sound judgement
Ability to plan, schedule and organize in a systematic and orderly manner
Strong interpersonal skills, being supportive and patient with users
Excellent verbal and written communication skills
Attributes
Self-motivated
Honesty, integrity and respect
Team player
Ability to perform work under pressure and adapt to change
Resilience and Tenacity
Assertive and confident
Our commitment to transformation
Glacier is committed to excellence and striving towards Employment Equity.

The Sanlam Group is committed to achieving transformation and embraces diversity.

This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.