Customer Support Specialist - Somerset West, South Africa - DSL Telecom
1 week ago
Description
Job brief:
We are looking for a passionate Customer Support Specialist, who will provide quality service promptly and develop and maintain a vast knowledge of the products/services being offered, as well as resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities include:
- Managing large amounts of inbound and outbound calls in a timely manner
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Guide users with simple, stepbystep instructions
- Generate sales leads and seize opportunities to upsell products when they arise
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Utilise excellent customer service skills and exceed customers' expectations
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Properly escalate unresolved queries to the relevant channels
- Keep records of customer interactions
- Ability to work well individually and in a team
- Willingly improve knowledge and performance level
Benefits: - Medical Aid Contribution
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