Jobs
>
Cape Town

    Client Services Agent B2C UK - Cape Town, South Africa - The Legends Agency

    The Legends Agency
    The Legends Agency Cape Town, South Africa

    5 days ago

    Default job background
    Description

    Client Services Agent B2C UK

    Cape Town, R18 000 to R Com

    Leading Estate Agent comparison site operating in the UK, specializes in analyzing extensive property data to facilitate informed decision-making for customers seeking to compare Estate Agent performance seeks a Client Services Agent to focus on their B2C clientele.

    The Client Servicea B2C role is a critical position within the company, responsible for delivering exceptional customer service to clients seeking to compare Estate Agents for selling their homes.

    The ideal candidate will possess a degree qualification, along with strong administrative skills, including proficiency in Excel.

    The role requires English-speaking candidates with 1-5 years prior experience in customer service, ideally within the UK market.

    Key Responsibilities:

    1. Provide prompt and courteous customer support to individuals seeking to compare Estate Agent performance for selling their homes.

    2. Assist customers in navigating the company's platform, explaining features, and guiding them through the comparison process.

    3. Respond to customer inquiries via multiple communication channels, including phone, email, and live chat, ensuring timely resolution of issues and concerns.

    4. Utilize analytical skills to interpret property data and present relevant information to customers to aid in their decision-making process.

    5. Collaborate with internal teams to address customer feedback, improve service offerings, and enhance the overall customer experience.

    6. Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.

    7. Conduct follow-up communication with customers to ensure satisfaction and gather feedback for continuous improvement.

    8. Stay updated on industry trends, market dynamics, and regulatory changes affecting the real estate sector in the UK.

    Requirements:

    1. Bachelor's degree in a relevant field, preferably with a focus on Property or related disciplines.

    2. Previous experience in customer service roles, ideally within the UK market.

    3. Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.

    4. Proficiency in administrative tasks, including data entry, record-keeping, and report generation using Microsoft Excel.

    5. Strong interpersonal skills with a customer-centric approach and the ability to empathize with clients' needs and concerns.

    6. Ability to work independently and as part of a team in a fast-paced, dynamic environment.

    7. Attention to detail and accuracy in handling customer information and property data.

    8. Familiarity with CRM software and other relevant tools for managing customer interactions is advantageous.

    9. Knowledge of the real estate industry, including an understanding of Estate Agent functions and performance metrics, is desirable but not essential.

  • imapolania

    Hebrew Speaker Customer Services Agent נציג

    1 week ago

    imapolania Cape Town, South Africa

    נציג שירות לקוחות (CS) · המטרה שלנו ב"אמא פולנייה" היא לעזור לאנשים עם שורשים פולנים, פורטוגזים וליטאים לקבל אזרחות ודרכון ממדינות אלו. · "אמא פולנייה" היא עסק בצמיחה ואנו מחפשים אנשים שרוצים להיות חלק מהגדילה שלנו · אנו מחפשים דוברי עברית נחושים, חרוצים ואנרגטיים להצטרף לצוות של ...

  • Outfittery GmbH

    German Speaking Customer Service Agent

    3 days ago

    Outfittery GmbH Cape Town, South Africa

    **OUTFITTERY **ist Europas größter Personal-Shopping-Service. Wir sind für diejenigen da, die sich mehr Beratung und Expertise wünschen als Regeln und Routine - denn wir sind davon überzeugt, dass sich guter Stil mit der Zeit weiterentwickelt. Wir wollen inspirieren und ermutigen ...

  • Afrizan People Intelligence

    Customer Service Agent

    1 week ago

    Afrizan People Intelligence Cape Town, South Africa

    Our Client in the Telecommunications Industry is looking for Customer Service Agents. · - Provide product and service information to customers. · - Follow up on customer calls. · - Reroute calls to appropriate departments. · - Maintain customer relations as well as customer satis ...

  • Bet

    Customer Service Agent

    1 week ago

    Bet Cape Town, South Africa

    **The Company** · **Role Name**: Customer Service Agent · **Location**: Somerset Road, Green Point, Cape Town · **Hours of work**: Weekday shift: 07h00-16h00 and 15h00-00h00, Weekend shift: 08h00-16h00 and 15h00-23h00 and on call schedule · **Role summary**: · A Customer Service ...

  • Ignite Fitness

    Customer Services Agent

    1 week ago

    Ignite Fitness Cape Town, South Africa

    Don't be ordinary, be EXTRA-ORDINARY and join South Africa's fastest growing international gym company today · Ignite Fitness requires the services of a meticulous, well-spoken and customer-centric **Customer Services Agent** to join its current staff complement at the Head Offic ...

  • AVI Limited

    Service Desk Agent

    1 day ago

    AVI Limited Cape Town, South Africa

    **AVI LIMITED** is home to many of South Africa's leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, ...

  • Dash BPO

    Customer Service Agent

    1 week ago

    Dash BPO Cape Town, South Africa

    We are searching for dedicated contact center agents that are real customer centric and looking to grow and develop within an organization. · To succeed as a call center agent, you need to have a strong sense of resilience and be able to handle a high-pressured environment. · - C ...

  • Charles Hope SA (PTY) LTD

    Guest Service Agent

    1 week ago

    Charles Hope SA (PTY) LTD Cape Town, South Africa

    **The Role**: · Charles Hope SA is looking for a dynamic Guest Experience Night Shift Agent to join its growing team. · The Guest Experience Agent will play a key part in our day-to-day operations; you will be coordinating the whole customer journey from the online pre-checking p ...

  • Cape Union Mart International

    Customer Service Agent

    1 week ago

    Cape Union Mart International Cape Town, South Africa

    Our Customer Experience Department is in search of a culture fit Customer Service Agent to join our team and play a key operational role in supporting our customers and various business stakeholders to achieve business objectives. · The role will require the incumbent to work eff ...

  • Isilumko Staffing (CPT)

    Customer Service Agent

    1 week ago

    Isilumko Staffing (CPT) Cape Town, South Africa

    We are currently seeking UK utilities and USA customer service agents in Cape Town. · UK Utilities: · - Mon - Sat (as at present, 1 Sat required per month of 5hour shift) · - 10:00am - 22:00pm (SA Time ) · - Work from Office only · - Basic plus benefits (R764 medical aid and 5% p ...

  • National Debt Advisors

    Customer Service Agent

    1 week ago

    National Debt Advisors Cape Town, South Africa

    National Debt Advisors is one of the top debt counselling companies in the country. This is a testament to the service we give to clients and the quality of the people we employ. NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities fo ...

  • FlySafair

    Customer Service Agent

    3 days ago

    FlySafair Cape Town, South Africa

    Western Cape, CPT - CBD · - (Market related) · Safair Operations, operating as FlySafair, has a vacancy for a · **Customer Service Agent **at · **Cape Town International Airport**. The successful applicant · ** **will report to the · **Airport Manager**. · **RESPONSIBILITIES**: · ...

  • OneDayOnly Offers (Pty) Ltd

    Customer Service Agent

    1 week ago

    OneDayOnly Offers (Pty) Ltd Cape Town, South Africa

    **About us**: · OneDayOnly holds the esteemed title of being South Africa's original daily deals website. Our deals offer excellent discounts, limited supply and are on sale for one day only (hence our uber-creative name). We partner with top brands and key suppliers to be able t ...

  • Kinesis (Call centre staffing)

    Customer Service Agent

    3 days ago

    Kinesis (Call centre staffing) Green Point, South Africa

    Our client is looking for a well-spoken English customer service agent for a UK-based company. · **Requirements**: · - 3 years of Call center experience in customer services. · - Web chat experience. · - Excellent communication · - Must have a driver's license · - Own reliable tr ...

  • CallForce

    Customer Service Agent

    4 days ago

    CallForce Cape Town, South Africa

    **Description** · Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss · **What You'll be Doing** · **Key responsibilities**: · - Answer inbound voice calls from customers re ...

  • Marriott International, Inc

    At Your Service Agent

    1 week ago

    Marriott International, Inc Cape Town, South Africa

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Ty ...

  • Marriott International, Inc

    At Your Service Agent

    1 week ago

    Marriott International, Inc Cape Town, South Africa

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Ty ...

  • CallForce Direct

    Customer Service Agent

    2 days ago

    CallForce Direct Cape Town, South Africa

    **Engen** · **Specification** · **Description** · Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment ...

  • Believe Resourcing

    German Service Agent

    1 week ago

    Believe Resourcing Cape Town, South Africa

    **Salary**:R18 269 plus · **Benefits**: · - Full training · - Night shift allowance when applicable · - Customized incentive programme · - Free medical aid for the main member · - Group life cover · - Fantastic employee assistance program (EAP) · - Subsidized transport within a r ...

  • RecruitAGraduate

    Customer Service Agent

    1 week ago

    RecruitAGraduate Cape Town, South Africa

    **Job Information**: · Job Opening ID · ZR_1198_JOB · Hours of work · Full-time · Industry · Insurance · Location Type · In Office · Salary · R R11 000 · Remuneration Term · Per Month · Province · Western Cape · City · Cape Town · Country · South Africa · - · **Responsibilities** ...