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    Student Journey Officer - Durban, South Africa - Recruitment

    Recruitment
    Recruitment Durban, South Africa

    3 days ago

    Default job background
    Description
    Student Journey Officer (JB4331)
    Overport, Durban, Kwa Zulu Natal
    Market Related


    The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus.

    Aligned to policies and procedures, the Programme Administrator provides both administrative and functional support to the campus to ensure quality programme delivery at campus and a quality student administrative service and experience resulting in student retention.

    The Student Journey Officer is the go-to person for all students and their associated queries for resolutions within 24 hours.


    Educational requirements:
    Minimum requirement of Grade 12 however a post school qualification more advantageous
    Minimum 3 years proven experience in academic and programme administration
    Technical knowledge of integrated quality assurance administration in order to comply with accreditation criteria
    Knowledge of which programmes are regulated by which regulatory body – DHET, CHE, UMALUSI, QCFTO, SETAs and professional bodies such as SABPP
    Technical skills in the use of the ICAS student information system
    Organized administration systems and practices that adhere to policies and procedures
    MS office proficient


    Duties and Responsibilities:
    Administration of the student onboarding process. From application to registration, enrolment and orientation
    Academic department administration student records, academic reports and certification/graduation
    Student success and retention including student query management and resolution
    Programme facilitation, including assessment administration, materials, textbooks and resources
    Student and lecturer surveys and feedback per programme
    General administrative tasks
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