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    Systems Coordinator - Johannesburg, South Africa - TalentCru

    TalentCru
    TalentCru Johannesburg, South Africa

    2 days ago

    talentCRU background
    Description

    A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented Systems Coordinator in Gauteng.

    The Systems administrator is responsible for the upkeep, configuration and reliable operation of computer systems especially multi-user computers such as servers.

    • Grade 12 or NQF4 equivalent qualification
    • IT Diploma or degree advantageous
    • Technical understanding e.g. needs to know different computer systems; operating systems and applications
    • Knowledge of hardware and software troubleshooting
    • Computer security
    • Knowledge of Shop 5, Cognos, Windows, B3 and Voice console WMS
    • Computer literate (MS Office)

    IT SUPPORT

    • Collect and issue equipment
    • Investigate missing/damaged equipment
    • Configure scanners both handheld and RF scanners
    • Ensure printers are added and replaced
    • Ensure Configuring of printers is done
    • Diagnose and resolve any software related issues
    • Diagnose and resolve any network related problems
    • Resolve any computer hardware related issues
    • Perform Technical and Network support on all PC's, Printers, Handheld Scanners and RF terminals in the DC, Export and Return Centre
    • Provide end-user support on Microsoft Office Applications

    SYSTEM SUPPORT

    • Ensure daily systems (Shop5 ) back-up is done
    • Provide User support on Shop5
    • Ensure new user (staff requisitions) are added
    • Ensure old users on the system (termination forms) are deleted
    • Ensure that user setup on the system matches users job description
    • System Access Applications on Infor, Cognos, Emails, Windows, B3, Better Store, Voice Console
    • Resolve any system related problems including dispatch errors
    • Ensure User support on the Voice system (Voice Console)
    • Resolve problems related to Voice picking
    • Make changes on system (Shop5)

    OPPERATIONS SUPPORT

    • Monitor User Setups (run all SMASA users on COGNOS)
    • Monitor Printer Page usage and keep record
    • Maintain Printer Maintenance kit status
    • Send all necessary reports at time given ( daily equip, late picks reports)
    • Issue Pickers tickets during break time
    • Facilitate Picker training on Voice Picking
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