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Call Centre Manager
Found in: Talent ZA C2 - 6 hours ago
The Key Recruitment Group Cape Town, South Africa Full timeOur client is a legal firm specializing in debt collection for major South African banks. They are seeking qualified candidates to apply for the role of Call Centre Manager. The ideal candidate should have prior managerial experience in a call center and preferably have worked fo ...
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Call Centre Agent
Found in: Talent ZA C2 - 2 days ago
Merchants Cape Town, South Africa Contract - long termCall Centre Agent · Position Overview: · As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and an ...
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Call Centre Agent
Found in: Job Placements ZA C2 - 4 days ago
West Coast Personnel CapeTown, South AfricaCall Centre Agent New Business Development (Flow Systems) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particu ...
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Call Centre Agent
Found in: Talent ZA C2 - 6 hours ago
Status Staffing Cape Town, South AfricaOur client based in Observatory is seeking a Call Centre Agent to join their team. The ideal candidate needs to be target driven and has a positive attitude and great customer service. · A recent professional profile photo is to accompany your application · EMPLOYMENT TYPE : Perm ...
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Call Centre Agent
Found in: Job Placements ZA C2 - 4 days ago
West Coast Personnel CapeTown, South AfricaCall Centre Agent New Business Development (Hardware) - 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particula ...
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Call Centre Agent
Found in: Job Placements ZA C2 - 4 days ago
West Coast Personnel CapeTown, South AfricaCall Centre Agent New Business Development (Civil) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particularly w ...
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Call Centre Agent
Found in: Job Placements ZA C2 - 4 days ago
West Coast Personnel CapeTown, South AfricaCall Centre Agent New Business Development (Construction) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particu ...
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Call Centre Agents
Found in: Talent ZA 2A C2 - 5 days ago
Mindmatch Consulting Cape Town, South AfricaOur client is seeking call centre agents who live in Cape Town with the following languages: · Oromo · Luganda · Twi · Ewe · Igbo · This is a shifted environment · ...
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Call Centre Agent
Found in: Talent ZA 2A C2 - 5 days ago
Status Staffing Cape Town, South AfricaA recent professional profile photo is to accompany your application · EMPLOYMENT TYPE : Permanent · SECTOR : Marketing and Sales · BASIC SALARY : R5 000 · START DATE : A.S.A.P / Immediate · REQUIREMENTS:Matric · 6 months experience in sale environment · 6 months experience in ou ...
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Call Centre Agents
Found in: Talent ZA C2 - 6 days ago
MindMatch Consulting Cape Town, South Africa Full timeCall Centre Agents for a upmarket UK client · Permanent position · 1+ year call centre experience (non-negotiable) · BPO experience is advantageous · Night shift only - 2pm - 6am · Monday - Sunday · Clear articulation · Excellent written skills · No credit or criminal record · ...
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Call Centre Agent
Found in: Job Placements ZA C2 - 4 days ago
West Coast Personnel CapeTown, South AfricaCall Centre Agent New Business Development (Petroleum) - 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particul ...
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Call Centre Agents
Found in: Talent ZA C2 - 6 days ago
MindMatch Consulting Cape Town, South Africa Full timeOur client is seeking call centre agents who live in Cape Town with the following languages: · Oromo · Luganda · Twi · Ewe · Igbo · This is a shifted environment · If this is something you are interested in, please send me your cv to · ...
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Call Centre Agent
Found in: Job Placements ZA C2 - 4 days ago
West Coast Personnel CapeTown, South AfricaCall Centre Agent New Business Development (Electrical) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particula ...
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Call Centre Agent
Found in: Talent ZA C2 - 6 days ago
Oceana Cape Town, South Africa Full timeAs a global premium leader in the fishing industry, the Oceana Group seeks to bring on board exceptional professionals who will help advance our mission to positively impact lives. · Our core business is the catching, processing, marketing and distribution of canned fish, fishmea ...
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Call Centre Agent
Found in: Talent ZA C2 - 6 days ago
WNS Global Services Cape Town, South AfricaJob Description · Key Responsibilities Areas · Main purpose · The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly ...
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Call Centre Agent
Found in: Talent ZA C2 - 6 days ago
WNS Global Services Cape Town, South AfricaJob Description · Main purpose · The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. · Key responsibilities: · ...
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Call Centre Agents Needed
Found in: Trabajos Diarios ZA C2 - 5 days ago
NCR Management Centre Cape Town, South Africa PermanentNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written commu ...
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Call Centre Team Manager
Found in: Talent ZA C2 - 2 days ago
CallForce Cape Town, South Africa ContractWork with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create · and deliver amazing customer experiences. Support and motivate your team to ensure they're on track · to meet client goals. Handle customer escalations, contribute to creat ...
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Call Centre Sales Agents
Found in: beBee S2 ZA - 4 days ago
Jobking Cape Town, South Africa Full timeOutbound Call Centre Agents Required – Cape Town · We are a dynamic and fast-growing sales call centre. We sell the leading financial brands. We require outbound Call Centre agents to sell insurance products. This is a fantastic opportunity to join a young dynamic organisation. W ...
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Insurance Call Centre Agent
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · CSR Responsibilities · Receive incoming calls from customers who have a policy related question · Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations · Deliver appropriate sense of urgency when ...
Team Leader – Travel Call Centre - Cape Town, South Africa - WNS Global Services
Description
Job DescriptionWe are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.
Additional Information
1. Experience Required
Essential
· Minimum 3 years contact centre experience in the travel environment
· GDS experience specifically Saber Native
· In depth knowledge or understanding of contact centre technology and methodologies
· Neutral accent essential with excellent verbal and written English communication skills
· Confidence and creditability with the ability to articulate in a clear and concise manner
· Computer literacy in order to operate customer related information systems
· Working knowledge and GDS certification (Sabre native)
· Travel Knowledge at an international level attending to flight, hotel and transport bookings and changes, fare rules and ticketing
2. Behavioral Traits Required
· High degree of patience and assertiveness with excellent rapport-building skills
· Positively contribute and lead in team activities
· Takes pride in work, checking own for quality ie. Lead by example
· Maintains effective time management
· Have a positive attitude and the ability to influence and motivate others
· Effective emotional intelligence (EQ)
· Team player
· Flexible
· Fast learner
· Self-Motivated
3. Job-Related Knowledge, Competencies & Skills Required
Essential
· Credit / Criminal Clear
· Management of high performing teams
· Confidence and creditability
· Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues
· Impact and influencing skills
· Ability to prioritise deliverables and plan accordingly
· Embraces change whilst remaining productive and positive
· Manage the negativity of others
· Leadership and conflict resolution skills
· Knowledge / Experience of disciplinary procedures
· Performance management skills
· Good decision-making and Organisational skills
· Ability to coach and motivate individuals
· Excellent written and communication skills
· Willingness to be approachable and help team members
· Ability to work well under pressure
· Exceptional team work skills
· Determination to achieve high standards
· Proficiency in the following Microsoft packages (Word, Excel & Outlook)
· Exceptional administrative skills with sound planning, organizing and time management skills
· Target driven
· Saber Native
· Industry regularity understanding
4. Other Specific Requirements
Must be able to work the following operational hours:
· 7 days a week, 365 days a year working rotational shifts – 45 hour weeks
· Public holidays and weekends
QualificationsEssential
· Matric/Grade 12 Certificate with the minimum of a C aggregate in both English and Maths
Additional Information