- Ensures all customer orders are receipted (correctly processed and allocated)
- Ensure customer orders including EDI, are accurately processed and quality checked in alignment with Lucky Star approved pricing.
- Ensure Local and Third-Party orders have been planned and executed.
- Queries are dealt with in an efficient manner; providing a high level of service
- Basic product and business knowledge and may re-direct customers to the appropriate department to solve problems and answer queries
- Prepare correspondence (email), receive applications and processes reports
- Internal and external Customer liaison
- CRM related functions including but not limited to recording, filing, reporting and retrieval
- Co-ordinate uplifts
- Grade 12 and tertiary qualification will be advantageous
- Related experience in FMCG/Ordering Background
- Related experience in Customer Relationship Management
- SAP experience will be advantageous
- Good administrative skills and above average attention to detail
- Good written and verbal communication skills (English required, any additional languages will be beneficial)
- Organised and professional working style
- Accountable and adaptable, with high values of integrity and confidentiality
- Team player and the ability to work without supervision and use own initiative
- Proficiency in MS Office with strong Excel skills.
- Ability to analyse data (such as pricing), with discretion
- Customer centric and service orientated
- Ability to build relationships
- Ability to think quickly and find alternate solutions
- Multi-tasking
- Attention to detail
- Good planning and organizational skills
- Good verbal & written communication skills
- Resilient with high stress tolerance
- Assertiveness
- Fast learner with potential for growth
Call Centre Agent - Cape Town, South Africa - Oceana
Description
As a global premium leader in the fishing industry, the Oceana Group seeks to bring on board exceptional professionals who will help advance our mission to positively impact lives.
Our core business is the catching, processing, marketing and distribution of canned fish, fishmeal, fish oil, lobster, horse mackerel, squid and hake. But that's just on the surface, deep down we are so much more. We are ranked as one of the top 20 seafood companies in the world by market capitalisation. We have a global presence and Oceana is a black-owned company and a level 1 B-BBEE contributor.
Lucky Star Marketing is looking for a Call Centre Agent who will provide high-quality customer service by ensuring their needs are met, while doing so effectively and efficiently in line with business requirements. This position is based in Cape Town.
Key Responsibilities:
Required Qualifications and Experience:
Knowledge, Skills and Competencies:
Essential Behavioral Competencies:
