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Centurion

    Customer Service Representative I - Centurion, South Africa - SEL

    SEL
    SEL Centurion, South Africa

    3 days ago

    Default job background
    Full time
    Description
    Essential Duties and Responsibilities

    • Provide world-class customer care to both internal and external customers.
    • Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
    • Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
    • Complete and pass required customer service certifications.
    • Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
    • Assist with customer feedback tracking and driving to customer satisfaction.
    • Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
    • Understand. Create. Simplify.
    • Other duties as assigned (may include office administration and other support duties dependent on region/department).
    Required Qualifications
    Minimum 1 year of customer service experience
    Associate's degree or related business experience
    Strong computer skills
    Ability to learn concepts and technical details of products
    Strong writing, proofreading, documentation, and communication skills
    Ability to learn new skills and assume new responsibilities
    Ability to work cooperatively in a team environment
    Background check results satisfactory to SEL
    Negative drug test result(s)
    Ability to write and speak English coherently

    Preferred Qualifications
    ERP or CRM tools experience
    Experience in technical sales environment
    Bilingual
    Bachelor's degree

    Physical Requirements
    None
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