Customer Service Representative - Annlin, South Africa - Upmarket Virtual Solutions

Upmarket Virtual Solutions
Upmarket Virtual Solutions
Verified Company
Annlin, South Africa

3 days ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

The Employer:


The Role:

The primary role is toassist customers in the store check-out process while efficiently managing customer queries and complaints. Excellent customer service delivery, accuracy and integrity are essential. Computer knowledge and maintaining good housekeeping standards are necessary.

The incumbent is responsible for processing transactions and handling cash accurately and safely. A strong work ethic displaying responsibility and being attentive to customer needs are essential components for this role.


Responsibilities:

Customer Service Representative

  • Welcome and assist customers with queries, provide recommendations
  • Maintain a positive, polite and professional attitude toward customers at all times
  • Respond promptly to customer queries
  • Ensure a sound knowledge of store products
  • Provide feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Reasonable ad hoc duties as requested by Management
Cashier

  • Ring up sales
  • Bag items
  • Request price checks
  • Collect payment
  • Ensure prices and quantities are accurate
  • Respond to complaints
  • Process refunds or exchanges
  • Provide helpful information to customers
  • Perform all duties in accordance with company policy and procedure
  • Balance the days' takings
  • Maintain a clean workspace
  • Reasonable ad hoc duties as requested by Management

Minimum Requirements:


  • Matric or equivalent
  • Experience in a retail environment, advantageous
  • Customer service experience
  • Cashier experience
  • Basic math knowledge
  • Computer skills

Competencies Required:


  • Wellpresented and wellgroomed
  • Customerfocused
  • Approachable
  • Organised
  • Must be a team player
  • Must be motivated to achieve targets and deadlines
  • Attention to detail
  • Able to work calmly in a fastpaced, pressurised environment
  • Attention to safety and security
  • Great communication skills, verbal and written (English)
  • Problemsolving
  • Conflict handling
  • Computer literacy
  • Basic admin skills
  • Helpful, courteous approach to resolving complaints and queries

Salary:
R6,000.00 per month


Application Question(s):

  • Where have you worked in a retail environment?
  • How many years experience do you have working with customers?
  • At which jobs (list company) have you operated a cash register or tillpoint?
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