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    Client Support for US Healthcare Account - Cape Town, South Africa - ISTA Personnel Solutions

    ISTA Personnel Solutions
    ISTA Personnel Solutions Cape Town, South Africa

    14 hours ago

    Default job background
    Full time
    Description

    ISTA Personnel Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billers to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

    Account specific roles and responsibilities:

    • Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
    • Reviewing patient bills for accuracy and completeness and obtaining any missing information.
    • Following up on unpaid claims within the standard billing cycle timeframe.
    • Calling insurance companies regarding any discrepancy in payments if necessary
    • Identifying and billing secondary or tertiary insurances.

    Job Description:

    • Provides customer support through different communication channels (phone, email, chat).
    • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
    • Collaborate with colleagues and different departments to resolve complex issues
    • Maintain accurate records on customer interactions, transaction, feedback, etc.

    Requirements

    • At least 1 year doing medical insurance and claims
    • Experience supporting a client for medical claims, benefits, eligibilities, denials, appeals
    • Knowledge in US Mecical Insurance (Medicare and Medicaid)
    • Excellent verbal and written English skills
    • Amenable to work from 3:00 PM or later
    • Has stable internet connection and ample working space to work from home
    • Has back-up internet connection
    • Ensure you have at least 3 to 4 hours of power backup for laptop, with 2nd screen and internet connectivity, when load shedding happens.

    Benefits

    What can we offer you?

    • Competitive salary and benefits
    • Paid time off
    • Performance appraisal
    • Work-life balance
    • A focus on growing your career path with us
    • We encourage you to follow your passions and learn new skills

    Our commitment to you

    • Stong culture and values-driven leadership
    • We create opportunities for you to learn and grow at any stage of your career
    • Continuous learning and innovation
    • We foster an all inclusive environment where everyone thrives
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