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Cape Town
Jodi Hendricks

Jodi Hendricks

Client services / Administrator / Sales

Technology / Internet

Cape Town, City of Cape Town

Social


About Jodi Hendricks:

I am an experienced and self-motivated professional seeking employment where my current skillset can be broadened. I have achieved my NQF5 specialising in Customer Management and I have completed my Bachelors Degree In Public Administration, class of 2022. I am an expert in customer interactions and customer software solutions, with strong communication and organisation skills.

Experience

E-banker - Learnership 

FNB

  • Online Customer banking processes under FAIS supervision. 
  • Educating customers on products to ensure retention of clients and provide support to resolve account related queries. 
  • Generate sales leads and deliver qualified leads into consumer banking pipeline, as well as cross-selling commercial banking products and services.

Customer service associate (2IC)
WEBHELP

  • Resolving customer queries and complaints telephonically and via email correspondence. 
  • Consumer Protection Act and POPIA compliance in client account management. 
  • Assisting Manager with Teams QA processes and floor-walking to provide real-time assistance to campaign employees. 
  • POS and CRM processes and maintenance. 

Technical support agent - contract 

b-Online

  • Information systems and user support for VoIP and Broadband, consisting of troubleshooting and escalations. 
  • Efficiently communicating supplier updates to clients, account management and following up to ensure client accounts are lice. 
  • Administrative record-keeping and efficient in First Call Resolution.

Data Administrator 

Trade-link Retail Services 

  • Processing hardware and software quotes and orders. 
  • Liaising with retailers, suppliers and technical teams regarding installations. 
  • Creating and managing mass equipment datasets. 
  • Equipment audits and investigations
  • Billing reconciliations. 

 

Education

I am a highly focused and self-motivated bubbly individual. I achieved an NQF 5; Generic Management specialising in Customer management. I graduated with my Bachelors degree in Public Administration, class of 2022, averaging at 72%.

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