About Jodi Hendricks:
I am an experienced and self-motivated professional seeking employment where my current skillset can be broadened. I have achieved my NQF5 specialising in Customer Management and I have completed my Bachelors Degree In Public Administration, class of 2022. I am an expert in customer interactions and customer software solutions, with strong communication and organisation skills.
Experience
E-banker - Learnership
FNB
- Online Customer banking processes under FAIS supervision.
- Educating customers on products to ensure retention of clients and provide support to resolve account related queries.
- Generate sales leads and deliver qualified leads into consumer banking pipeline, as well as cross-selling commercial banking products and services.
Customer service associate (2IC)
WEBHELP
- Resolving customer queries and complaints telephonically and via email correspondence.
- Consumer Protection Act and POPIA compliance in client account management.
- Assisting Manager with Teams QA processes and floor-walking to provide real-time assistance to campaign employees.
- POS and CRM processes and maintenance.
Technical support agent - contract
b-Online
- Information systems and user support for VoIP and Broadband, consisting of troubleshooting and escalations.
- Efficiently communicating supplier updates to clients, account management and following up to ensure client accounts are lice.
- Administrative record-keeping and efficient in First Call Resolution.
Data Administrator
Trade-link Retail Services
- Processing hardware and software quotes and orders.
- Liaising with retailers, suppliers and technical teams regarding installations.
- Creating and managing mass equipment datasets.
- Equipment audits and investigations
- Billing reconciliations.
Education
I am a highly focused and self-motivated bubbly individual. I achieved an NQF 5; Generic Management specialising in Customer management. I graduated with my Bachelors degree in Public Administration, class of 2022, averaging at 72%.
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