Ntando Mpiti

I am hard working individual who strive to meet targets that I have set for myself.  I communicate very effectively and able to manage pressure at all times. In everything I do, I do it to the best of my ability in order to have an environment where the flow of work responsibilities are being done effectively and efficiently. I have completed the degree of Sport Recreation and Exercise Science (Sport Management) under the University of the Western Cape in 2013, and Post grad Diploma in Business Administration (2021). 

Organisation              :           Yes play sports betting

Position                      :           Customer Service

Period                         :           (From July 2015-March 2017

Duties: Keeping accurate records of profits, losses and takings, Perpetrating and determining of quotas for the sprots matches’ outcomes, Trading quotas on the betting stock market and risk control measures to ensure profitability, Conducting detailed data analysis and evaluation (analysis of both statistical data and sports performance data), Responsible drawing up quotas in order to maximize profits, Ensuring optimal implementation of bets on the market, Working with clients on payment, billing and payment of typing ticket, Typing tickets, Receiving and forwarding information about betting to players, Resolving complaints of parties, Taking care of the optimum implementation of the odds on the market.

Organisation              :           Sunbet (Sun International)

Position                      :           Telebet operator (Call canter online gambling)

Period                         :           From 01/12/2017 (Current)

Duties: Handle Chat Support, Inbound calls, and answer emails from customers, Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures, Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support, Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products, Engage potential customers in dialogue that open opportunities, Support and guide customers with all requests and escalating and following up when necessary, Meet company expectation for excellent customer service, Maintain a friendly, professional tone at all times, Function as part of the team with sincere enthusiasm, Take relevant notes on all call for future use and enter into database

I am hard working individual who strive to meet targets that I have set for myself.  I communicate very effectively and able to always manage pressure. In everything I do, I do it to the best of my ability to have an environment where the flow of work responsibilities is being done effectively and efficiently. I have completed the degree of Sport Recreation and Exercise Science (Sport Management) under the University of the Western Cape in 2013, and Post grad Diploma in Business Administration (2021).