Service Delivery Manager - Cape Town, South Africa - Guud

Description

Company Overview:
Guud is a pioneering provider of innovative healthcare solutions committed to improving access to high-quality patient care. Our mission is to deliver essential healthcare services directly to communities through our advanced fleet of mobile healthcare units. We prioritize cutting-edge technology and a dedicated team to ensure healthcare reaches those who need it most.


Job Title:
Service Delivery Manager

Responsibilities:

• Act as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded.
• Collaborate with account managers to understand client requirements and develop service delivery plans.
• Coordinate the deployment of mobile healthcare units to client locations, ensuring timely and efficient service delivery.
• Utilize our inhouse software to schedule mobile units and staff, optimizing resource allocation and ensuring efficient operations.
• Liaise with strategic partners to facilitate collaboration and maximize service delivery capabilities.
• Monitor service performance and adherence to service level agreements (SLAs), addressing any issues or concerns promptly.
• Conduct regular meetings with clients to review service delivery metrics, gather feedback, and identify areas for improvement.
• Develop and maintain strong relationships with clients and strategic partners, fostering trust and loyalty to promote longterm partnerships.
• Prepare and deliver reports on service delivery performance to clients, highlighting achievements and areas for enhancement.
• Lead and contribute to project planning, execution, and monitoring, ensuring successful outcomes and adherence to timelines.
• Facilitate communication and collaboration among team members and strategic partners to drive project success.
• Evaluate project outcomes and identify opportunities for process improvement and knowledge sharing.

Requirements:

• Bachelor's degree in Business Administration, Healthcare Management, or related field; Master's degree preferred.
• Proven experience in service delivery management, clientfacing roles, and project management, preferably in healthcare or related industries.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with clients and strategic partners.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in project management methodologies and tools, such as Agile or Scrum.
• Experience using software for scheduling and resource allocation, preferably in a healthcare setting.
• Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
• Customerfocused approach with a commitment to delivering exceptional service and exceeding client expectations.
• Ability to work effectively in a fastpaced environment and adapt to changing priorities.
• Proficiency in Microsoft Office suite and project management software.

Job Type:
Full-time


Education:

Bachelor's Degree (required)


Job Types:
Full-time, Permanent


Education:

• Bachelors (required)

Willingness to travel:

• 50% (required)