Healthcare Manager - Cape Town, South Africa - Faircape

Faircape

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Faircape Health provides the full continuum of care at six world-class healthcare facilities located on-site at six luxury retirement villages.

An opportunity has become available for a
Healthcare Manager for two of our luxury retirement villages within Southern Suburbs, in Cape Town.

(Noordhoek Manor and Cle Du Cap)

The
Healthcare Manager will be responsible for the daily operations of the facility, ensuring all administrative and customer service requirements are delivered efficiently and effectively.

The Healthcare Manager will implement and oversee all operational processes and liaise with the Multidisciplinary Team, medical professionals and families of residents.

The Healthcare Manager also plays a pivotal role in the marketing of the facility to ensure full occupancy at all times.

If you would like to work in a collaborative healthcare setting with a supportive team dynamic, this is the job for you.

Specific duties include but is not limited to the following:

Operational Responsibilities:

Oversee the efficient administration of operations at the facility.
Ensure the proper implementation and management of admissions, transfers, extensions, and discharge procedures.
Implement and manage systems to increase income.
Be present at all inspections, including those by the Department of Health (DOH) and Department of Social Development (DSD).
Supervise the implementation of infection control procedures during outbreaks or suspected infections.
Administer incident and investigation reporting.
Ensure the proper logging and followup of maintenance issues.
Make suggestions for procedural improvements and ensure adherence to the correct approval process.
Ensure necessary training of policies and procedures, ensuring staff competency.
Manage and report on deviations from established procedures.

Resident and Family Interaction:

Monitor and manage customer service levels continually.
Ensure quality and efficient delivery of services at the facility.
Communicate types and levels of services offered to interested persons.
Interface regularly with families and provide support, assistance, or decisionmaking input when required.
Resolve complaints and provide effective education, advice, and counselling to residents.

Health Professional and Company Relationship Management:

Build and manage relationships between health professionals and the company.
Ensure the implementation of processes conducive to customer satisfaction.
Identify improvement areas and implement initiatives for continued customer service.

Marketing Responsibilities:

Monitor and maintain bed occupancy to achieve maximum capacity at all times.
Collaborate with healthcare staff to ensure timely admissions and discharges, minimising downtime between patient turnovers.
Liaise with stakeholders to promote the facility.
Maintain excellent knowledge of the company and the facility's services.
Discuss goals and objectives with the Multidisciplinary Team and Senior Management.
Undertake competitor analysis to ensure the facility offerings are competitive and market related

Administration Responsibilities:

Prepare reports and submissions aligned with responsibilities.
Monitor and approve requisitions through the Healthcare Administrator to the Claremont office.
Communicate and report to the support team and Claremont Heads of Departments on relevant matters.
Host Multi-Disciplinary Team meetings, ensuring efficiency and constructive discussions.
Allocate action points to relevant role players during MDT meetings.

Requirements:

Qualifications
NQF Level 7 and higher would be highly advantageous

Experience and Knowledge

Proven administration experience
Proven management experience
Experience in a similar leadership position
Experience in a geriatrics environment _advantageous_
Previous hospital management experience _advantageous_
Knowledge of Dementia care, Frail care, palliative care, rehab, strokes _advantageous_
Clinical qualification highly advantageous

Skills and Attributes:

Strong leadership Skills to provide direction, inspire confidence, and motivate staff to achieve common goals. Strong leadership skills are essential for fostering a positive work environment and driving organisational success.
Team Building Skills. Being able to build and nurture effective teams by providing mentorship and professional development opportunities, and fostering a culture of collaboration and accountability.
Ethical Integrity by adhering to high ethical standards and acting with integrity.
Adaptability: The healthcare industry is constantly evolving. Be adaptable and open to change, willing to embrace innovation and continuously improve processes to meet evolving needs.
Crisis Management Abilities, the ability to remain calm under pressure and effectively coordinate response efforts to ensure the safety and wellbeing of patients and staff.
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