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    Customer Service Consultant - Cape Town, South Africa - Global Telesales (Pty) Ltd.

    Global Telesales (Pty) Ltd.
    Global Telesales (Pty) Ltd. Cape Town, South Africa

    2 days ago

    Default job background
    Full time
    Description

    Tasks

  • Effective and timely call handling
  • Assures work meets all quality standards
  • Assures work meets business productivity goals
  • Seek opportunities for continual improvement.
  • Embraces and promotes change.
  • General Lufthansa and Star Alliance information on required markets.
  • Flight reservation bookings, re-bookings and re-routings.
  • Flexibility to a rotational shift.
  • Benefits

    Health Plan, Employee Assistance Program, Holidays, Life Insurance, Flight benefits

    Requirements

    Assist customers with all travel related services and customer enquiries (Inbound & Outbound)

    Provide excellent and consistent customer service to ensure service quality in dealing with customers at all times.

  • 1 - 2years Customer Service Experience
  • Fluent in English both verbal and written.
  • Must have Mathematics or Geography or Travel & Tourism as a completed subject
  • Proven customer service and sales skills.
  • Good understanding of computer system and standard software.
  • Availability and ability to work rotating shifts and public holidays.
  • Should you not receive correspondence within 14days of submitting your application, please consider it unsuccessful.


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