Field Service Consultant - Cape Town, South Africa - Tanya Serra

Tanya Serra
Tanya Serra
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Job Posted: 03-Aug-2023


  • Location: Cape Town

ESSENTIAL DUTIES AND RESPONSIBILITIES (which include but are not limited to)

Franchise Relationships / Business Results

  • Ensure Operational Excellence in line with any audit carried out
  • Acts as an advocate for the Franchisee and the Company, ensuring both points of view are clearly communicated
  • Identifies priority Franchisees and stores through performance measurement, ensuring topperforming franchisees are able to grow whilst assisting those not yet ready for growth
  • Coaches the Franchisee to improve store performance
  • Provides rewards and recognition for Franchisees and their Management Teams
  • Organizes and conducts Franchise Business Meetings quarterly and/or according to Regional practice. Provides recommendations on growth and rewrite status to the Franchise Executive.
  • Assists the Franchisee in reviewing the development and execution of reinvestment plans on an annual basis to include the opening of stores, rebuilds, remodels, equipment purchases, etc.
  • Ensure revamps/refurbishment of Franchisee stores are done within an approved timeline
  • Assist where necessary in drawing up letters and communications where franchisees need to be held accountable to their franchise agreement(s)
  • Recommends and coordinates the assistance of Regional Support Staff when necessary
  • Assists in the training and development of selected individuals as well as joint managing their Regional Training Manager
  • Identifies presents and implements one special project per annum. The special project should be formally presented to FE and structured around improving the operations / financial performance of the region and could be used to other regions as necessary
  • Continually look for new sites, motivating findings to FE
  • Assisting in evaluating new franchisees and advising on who best fits the opportunity when it arises
  • Ensure the standards of operations and support are the best in the industry, and in line with the brand, be able to retain the best franchise of South Africa status
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People

  • Demonstrates and reinforces the leadership behaviors to gain commitment from Franchisees and the respective store teams
  • Manage the trainers, by conducting performance reviews, identifying development areas and addressing by providing relevant training, scheduling and planning of weekly/monthly tasks
  • Identify, plan, implement and monitor the personal development (growth/career path) of trainers
  • Identifying training needs within the region and utilizing resources to ensure training plans are introduced to the franchisee trainers or training store(s).
  • Giving feedback on the ability/performance of the franchisee's assigned trainers to FE and the franchisee minimum once per quarter
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QSC/Sales Building

  • Protects the brand to ensure stores meet company QSC (quality, service cleanliness), safety and sanitation standards, through the completion of quarterly audits and training
  • Put any updates or new audits systems in place that are needed to help ensure consistency of the brand in all the stores
  • Consults and is accountable for working shouldertoshoulder with each Franchisee to improve the results of store systems (scheduling, ordering, training, planned maintenance, etc.) to create and accomplish longterm store objectives
  • Assists the Franchisee to ensure appropriate staffing exists to build the business
  • Uses all information resources available such as Gap Analysis, and Customer scorecard satisfaction Measurement, etc. to identify opportunities and threats to build a business plan to optimize market potential
  • Coordinates implementation and execution of new products and processes within the stores
  • Works with Franchisees to ensure there is an ongoing local marketing plan for each restaurant
  • Help ensure national plans and strategies are understood and well managed within the stores
  • Hold quarterly business reviews with each franchisee and their management teams, using a scorecard as a guideline to generate conversations and understanding of the business that leads to constructive action plans that will implement the necessary changes in their store(s) into the following quarter and beyond.
  • Compile action plans based on Audit results.
  • Coordinate regularly with any third party that adds value to the stores, brand and franchisees
  • Benchmark all financials
  • Update scorecards data
  • Build relationships with counterparts where the brand is present and ensure each and every store is aligned to the associate brand's standards
  • Ensure franchisees are passing their VA brand standards and actioning planning each failing with these audits
  • Recruit trainers from within when seen and are needed with assistance from HR
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Training

  • Manage and ensure that the implementation of the training is carried out correctly
  • Ensure Trainers are trained on all training programmes and operational processes
  • Monthly meetings with Trainers and managers/
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