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Amanda Bailey

Amanda Bailey

Collections call centre agent

Customer Service / Support

Cape Town, City of Cape Town

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About Amanda Bailey:

I have worked for different industries media 24,telkom,homechoice as well as woolworths financial services. I have done various functions within these industries at homechoice I have been in a contact centre whereby I have done sales,collections and fraud I'm adaptable to change and work well on my own and within a team. I'm a fast learner and I'm also target driven.im passionate about customers and have excellent negotiating skill. I held the position as the designated agent at woolworths financial services in our collections department.

I have assisted inbound and outbound collection and worked different campaigns. Follow up on payment queries as well as escalations and providing feedback timeously.

Experience

I have worked for different I industries in a customer services role.assisting customers telephonically either inbound as well as outbound. Escalation of queries and assisting with missing payments. Monitoring queries and providing feedback timeously. My last position was Woolworths financial services in the collections deptment for 9 years.

Education

I have matriculated in 1988  

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