Customer Service Consultant - Cape Town, South Africa - Metrofile Recruitment

Metrofile Recruitment

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Job Advert Summary:

Maintains excellent customer relationships through effective service delivery and retaining and growing defined portfolios.
Actively resolves all client queries within a reasonable timeframe.

Minimum Requirements:

Degree in Sales / Marketing / Retail Management or equivalent
6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
Excellent command of the English language
Intermediate level proficiency in MS Excel/Word/Powerpoint
Valid Drivers License
Must have own vehicle

Attributes:

To succeed in this role you must have/be:

Strong attention to detail
Drive and resilience
Must be reliable
Results oriented and outcome driven
Able to work individually and as part of a team
Excellent communication and interpersonal skills
Focused on achieving results
Business acumen and be able to communicate at all levels
Highly computer literate
Excellent organisational skills
Excellent track record in delivering high level sales presentations
Excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets

Duties and Responsibilities:

Reaching company set targets
Selling of Tidy Files Solutions i.e. Software & Hardware Products / Implementation & Conversion Projects.
Provides purpose fit solutions through an indepth understanding of specific client needs relating to the services Tidy Files and the other Metrofile Group companies provide.
Engages with clients on a regular basis to maintain sound relationships.
Acts as primary contact between clients and Tidy Files for purposes of:
negotiating prices within the parameters of the Authority Framework

- providing customised solutions
- problem/issue resolution

Stays abreast of and informs the General Manager / Sales Manager / Branch Manager of changing market and competitor trends.
Maintains a current and updated database on all clients in own portfolio.
Assist with ad hoc admin office responsibilities.
Keeps informed of legislative requirements pertaining to document & records management.
Develop Call Cycle Plans as agreed with General Manager / Sales Manager / Branch Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.
Reports pipeline management to the General Manager / Sales Manager / Branch Manager on a weekly basis.
Complete Daily Activity Reports and comply with required number of clients visits
Assist in monitoring that clients' payments are processed.
Selling to all sectors: Government, Corporate, Dealers, Handling all admin relating to the sales requirement: Emails, Quotes, Serializations, reports etc.

What we offer:

Market related salary and performance incentives
All permanent team members required to join the company's provident fund and risk benefit
Monthly health screening and access to counselling support services
Attractive leave benefit
Internal promotions encouraged
Leadership and employee development training programmes managed by our Training Department
Continuous self development encouraged
Clear mission and strategic direction
Our values are ingrained in our business
Collaboration and agility
Customer centricity
High performance culture
Recognition and rewarding of high performers