Service Desk Consultant - Cape Town, South Africa - SUMMIT Africa Recruitment

SUMMIT Africa Recruitment
SUMMIT Africa Recruitment
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Our client is looking for experienced Service Desk Consultants to support their stores

They are looking for individuals who are customer centric with integrity and excellent attention to detail. This position will be based at their Head Office in Cape Town.

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Key Responsibilities

  • Provide firstline technical support.
  • Ensure calls are resolved within SLA.
  • Prioritise and manage Incidents / Requests and Problems.
  • Provide trend and pertinent feedback to line manager on common problems.
  • Quality of service by keeping Incidents and Request updated daily on system.

Qualifications and Experience

  • 1 year experience in similar support environment.
  • Knowledge of retail operations would be advantageous
  • Minimum of Matric qualification (Grade 12 qualification).
  • An IT qualification / certification or diploma would be an advantage.
  • Computer literacy is essential.
  • Must have reliable transport.
  • Must be able to work shifts (incl. weekends and public holidays).
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