Client Service Consultants - Cape Town, South Africa - Intelligent Debt Management

Intelligent Debt Management

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Client Service Consultant

Who is IDM

Are you looking to use your newly earned qualification not only in the finance sector but also to add meaning and purpose to your career? If so, IDM is the place to be.

The work we do and the way we do it make a real, lasting difference to the lives of those we reach.

As an award-winning industry leader in financial advice and solutions, IDM is positioned to operate in a largely underserved market and will continue to grow.

We have big plans for our future, and that could include you

The people who thrive here genuinely care about making a difference, are self-motivated and driven, creative thinkers and collaborators, and are hungry to learn and grow.

What you can expect from your first year at IDM:

Communication with clients you are helping on an ongoing basis (
Call Centre Type Environment):
Exposure to the biggest Financial Service Providers, including the big 5 banks
Acquisition of expert knowledge of the National Consumer Act and Consumer rights.
Opportunity to gain additional recognized qualifications and further study in the Financial Industry
Operating from a professional office environment, equipped with everything you need for success
Connection and networking with young, dynamic, and innovative coworkers.
Possibility for amazing rewards and recognition

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Company benefits

Medical Aid, Retirement Annuity, Bursaries, half day off on your birthday, and more.

Key Responsibilities:

Resolving client queries dealing with:
Debt counselling;
Additional financial services/products;
The National Credit Act;
Short/nonpayment queries;
Payment and debit order queries;
Balances;
Credit reports.
Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times;
Educating and referring clients to the Company selfservice client portal;

Key Requirements
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1 year Client Service Experience: