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    DevOps / Operations & Service Consultant (Senior) - Midrand, South Africa - Lim Personnel

    Lim Personnel
    Lim Personnel Midrand, South Africa

    Found in: Talent ZA C2 - 6 days ago

    Default job background
    Description
    DevOps / Operations & Service Consultant

    ESSENTIAL SKILLS REQUIREMENTS:
    • IT Service Management (according to ITIL), 2nd Level Support
    • High Customer Orientation
    • Strong understanding of Problem, Incident and Change processes (PIC)
    • Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
    • Flexible communication on multiple support channels (ITSM, Teams, email)
    • Precise and diligent execution of ops processes
    • A technical background in operating and supporting IT Platforms
    • Working OnCall Duty
    ADVANTAGEOUS SKILLS REQUIREMENTS:
    • Mindset of Continuous Learning (highly complex software stack with changing features)
    • Proactive in Communication
    • Background in Software Development
    • Understanding any of the following: Python, R, SQL, Java
    QUALIFICATIONS/EXPERIENCE
    • Relevant IT / Business degree or Equivalent experience
    • Minimum 5 years' experience in Operations
    ROLE AND RESPONSIBILITIES
    • Solving and assisting with permission issues on the platform
    • Executing standard service requests (service user lifecycle etc.)
    • Operating platform specific ops projects (no code changes)
    • Owning the Customer Experience (close collaboration with business departments)
    • Taking the Platform User Documentation to the next Level
    • Compiling of user and operational manuals
    • Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
    • Enhancing and editing process documentation
    • Ability and willingness to coach and give training to fellow colleagues and users when required
    • Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)
    • Close collaboration with 3rd Level Support/Development and SaaS vendor teams
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