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    Credit Life Services Consultant - Johannesburg, South Africa - Energy at Work Projects

    Energy at Work Projects
    Energy at Work Projects Johannesburg, South Africa

    Found in: Talent ZA C2 - 10 hours ago

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    Full time
    Description

    Join Our Team as a Credit Life Client Services Consultant

    Are you an energetic, driven individual with a passion for customer service? If so, we have an exciting opportunity for you

    Company Overview: One of the largest financial services providers are currently looking for two dynamic individuals to join the team as Credit Life Client Services Consultants for their call center.

    Minimum Requirements:

    • Matric qualification
    • Clear ITC and Criminal record
    • Previous experience as a customer service consultant
    • Minimum of 2 years in Long Term Insurance
    • 2 years of experience in a call center
    • NQF Level 5 Wealth Management Certificate
    • DOFA (Date of First Appointment) applies to registered candidates.

    Job Role: As a Credit Life Client Services Consultant, your responsibilities will include:

    • Maintaining a positive, empathetic, and professional attitude toward customers.
    • Responding promptly to customer inquiries via various channels.
    • Acknowledging and resolving customer complaints with efficiency.
    • Having in-depth knowledge of our products to address customer queries.
    • Keeping accurate records of customer interactions, transactions, comments, and complaints.
    • Providing valuable feedback on the efficiency of the customer service process.
    • Ensuring customer satisfaction through professional and timely support.

    Application Details: Only candidates who meet the minimum requirements will be considered for this exciting opportunity.


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