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    Service/Key Accounts Consultant - Johannesburg, South Africa - Sagen Advisory

    Sagen Advisory
    Sagen Advisory Johannesburg, South Africa

    2 hours ago

    Default job background
    Full time
    Description

    To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    QUALIFICATIONS and EXPERIENCE:

    • B Degree / National Diploma in Sales / Business Administration / Customer Relationship / Marketing Management
    • At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
    • Minimum of 2 years of working experience in face-to-face B2B
    • Excellent command of the English language
    • Must have excellent communication and interpersonal skills.
    • Must pay attention to detail.
    • Must be focused on achieving results.
    • Must be a team player.
    • Must have business acumen and be able to communicate at all levels.
    • Must be highly computer literate.
    • Demonstrate excellent organisational skills.
    • Must have valid driver's licence with own, reliable vehicle.

    KEY RESPONSIBILITIES:

    • Ensures that the service offering provided satisfies customers' needs and identifies leads across their allocated Account Manager's Portfolios.
    • Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
    • Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
      Ensure all Service Level agreements are current and valid.
    • Ensure that clients' portfolios' data integrity is accurately maintained.#
    • Assists with preparing and presenting business proposals to both existing and new potential customers.
    • Meet and exceed sales target (100% of target)
      Maintains close relationships with the Accounts Manager to capitalise on opportunities identified.
    • Ensures effective documentation and records management as defined within the customer's document retention strategy by informing customers of past due dates.
    • Deals with, resolves and reports on issues, concerns and complaints related to your portfolio or allocated clients.
    • Secure and attend visits to existing clients (upselling products & maintaining a trusting relationship)

    BEHAVIOURAL COMPETENCIES:

    Essential Competencies:

    • Relating & Networking
    • Presenting & Communicating Information
    • Writing & Reporting
    • Planning & Organising
    • Delivering Results & Meeting Customer Expectations
    • Following Instructions & Procedures
    • Adapting & Responding to Change
    • Coping with Pressures & Setbacks
    • Working with People (Relationship building Business)
    • Target Driven.

    Desirable Competencies:

    • Applying Expertise & Technology
    • Learning & Researching
    • Entrepreneurial & Commercial Thinking
    • Territory Planning.
    • Inspire Action on Debtors.
    • Time Management (Response Time)
    • Adhere to timelines.
    • Discipline and Organise Reports.
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