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Milisa Ralawe

Milisa Ralawe

Learning Consultant

Technology / Internet

Johannesburg, City of Johannesburg Metropolitan Municipality

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About Milisa Ralawe:

BA Human Resource Management graduate with two-year learning and development experience and Assessor and Skills Development Facilitator accreditation.

Experience

Learning Instructional Designer| Sanlam| Learning and Development Department

Feb 2022 –

Tasked with developing and designing online training content on Skillsoft, provide technical support and reporting on all designed training intervention.

HUMAN RESOURCES ASSISTANT | THE FOSCHINI GROUP, HUMAN RESOURCES DEPARTMENT

MAR 2018 - MAR 2019

Tasked with identifying and actively driving staff personnel training and development needs, recruitment and selection initiatives and general HR administrative duties.

Recruitment and Selection

Developed and executed multiple sourcing strategies to identify candidates for current needs and/or building of talent pools for future requirements;

Supported talent acquisition processes including candidate management, applicant tracking, requisition review, job postings, pre-employment processes, and reporting while managing various talent acquisition projects on a timely basis and within budget;

Prepared and finalised letters of employment;

Effectively mitigated risk through following established recruiting protocols and processes which will require passing monthly requisition audits.

 

Stakeholder / Employee Engagement

Forged strong relationships with candidate pools with the objective of creating viable pipelines of talent for current and future openings;

Prioritised consistent and positive communication to prospective employees from the point of offer acceptance through onboarding;

Maintained and updated electronic and hard copy personnel record systems containing all employment-related information, and answered all in-store employee queries.


 

Training and Development

Spearheaded the Southern Region Training Strategy, within 4 months of this internship, with a record of 80% of staff that successfully completed the training.

Applied training programme management methodologies and corporate processes into successful delivery, implementation and measurement of learningsolutions;

Sourced and collaborated with training service providers to ensure that course material achieves desired learning outcomes;

Executed the Skills Development strategy by leading the facilitation of the Specialist Training and Kulisa Training.

 

Events / Workshop Coordination

Led the logistical planning and coordination of the Southern Region Graduation Ceremony; Planned and coordinated large-scale recruitment drives, new employee inductions and in-store employee workshops.

 

CLIENT SERVICES CONSULTANT | DISCOVERY HEALTH, ESSENTIALSERVICE

FEB - SEP 2017

Recruited to handle all client services-related queries; orchestrating impeccable client engagement strategies and achieving revenue, profit and market growth objectives.

Customer Experience

Prioritised customer feedback to drive continuous process improvements;

Met and exceeded client expectations through quality customer service principles;

 

Reporting

 

Delivered informative reporting where necessary on client feedback, gaps in processes and opportunities for growth.

Education

BA Human Resource Management

Assessor accreditation

Skills Development Facilitator accreditation

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