Simbarashe Chikuni

RPA Project Manager at ISB Optimus (April 2023 - Present):

• Provide expert guidance to projects, ensuring successful team dynamics and integration.
• Develop a deep understanding of project scope and deliverables.
• Plan, monitor, and implement projects throughout the SDLC.
• Create project plans, assign responsibilities, and foster effective communication.
• Utilize project management tools like Jira to track progress and mitigate risks.

Senior Business Analyst at CyberPro Consulting | Old Mutual (June 2022 - February 2023):

• Contribute to continuous improvement initiatives in the Old Mutual Service Automation department.
• Analyze business processes and design digital solutions to enhance customer experience and premium collections.
• Drive continuous improvement initiatives and provide project analysis to senior management.
• Produce documentation such as business requirements, use cases, and process flow diagrams.

Project Manager (Freelance) at Bluevine Group (October 2021 - May 2022):

• Provide expert guidance to projects in terms of process, tools, and communication.
• Develop a deep understanding of project scope and deliverables.
• Plan, monitor, and implement projects, ensuring effective stakeholder communication.
• Support the Operations Director in project management activities, including tracking time, resources, and budgets.

Senior Business Analyst | Salesforce at ABSA (Retail and Business Banking) (November 2020 - July 2021):

• Ensure full utilization and tailoring of the Salesforce platform to support business objectives.
• Review and analyze current business processes, services, and information needs.
• Drive continuous improvement initiatives to improve user experience and increase productivity.
• Collaborate with stakeholders and oversee system maintenance and configuration.

Senior Business Analyst at ABSA (Robotics Process Automation) (November 2016 - July 2021):

• Evaluate and understand current business processes for RPA implementation.
• Analyze business processes, identify automation opportunities, and propose solutions.
• Track delivery milestones, present findings to stakeholders, and drive continuous improvement.
• Serve as Delivery Lead for RPA implementation in specific divisions, collaborating with leadership and ensuring operational gains.

System Analyst at ABSA (WIMI Africa Technology) (September 2014 - October 2016):

• Convert business requirements into system specifications and enhance system functionality.
• Prepare documentation such as functional specifications, use cases, and user manuals.
• Assist software developers and testing teams in understanding requirements and conducting testing.
• Ensure system testing meets requirements and contribute to the decision-making process for system deployment.

Junior Change Consultant at Growth in Motion (May 2012 - September 2014):

• Assist in the analysis and documentation of business processes and identify opportunities for automation.
• Review system functionality and ensure quality standards are met.
• Compile test reports, update user manuals, and conduct user training.

FAIS Regulatory Workshops and Exams Consultant/Facilitator at Growth in Motion (June 2010 - April 2012):

• Provide support and assist in the facilitation of workshops.
• Schedule workshops, provide student support, and manage the process.
• Report progress to Financial Service Providers.