- 5 years management experience in a Call
- Centre environment
- Windows 7 proficient (Word, Excel, Powerpoint)
- Very good writing skills attention to detail
- Computer Literacy (MS Office Suite)
- Knowledge of SAP ERP Systems?
- CRM platforms (Salesforce advantageous)
- Knowledge of BI Platforms
- Familiar with Social platforms & complaints
handling - Knowledge of Call Centre Management
systems -
Centre Manager
Found in: Talent ZA C2 - 1 day ago
Tower Group Johannesburg, South Africa Full timeThe responsibilities of the CM are listed below, however is not limited to: · • Be the first point of contact for all clients when there is a complaint/query or a question on · a daily basis, providing a friendly and solution based service · • Create an excellent first impress ...
-
Contact Centre Manager
Found in: Talent ZA C2 - 4 days ago
EMPIRE RECRUITMENT Johannesburg, South Africa Full timeAre you a dynamic and driven individual with a passion for leading teams and delivering exceptional customer experiences? Look no further We are thrilled to present a remarkable opportunity for a Call Centre Manager. · About the Role: · As a Call Centre Manager, you will play a p ...
-
Call Centre Manager
Found in: Talent ZA C2 - 4 days ago
Telebest Johannesburg, South Africa ContractOur client has an opportunity available for a Call Centre Manager in Direct Sales based in Midrand. · Requirements: · Knowledge and understanding of systems and workflow processes. · Knowledge of Telesales processes, financial services, etc. · Responsibilities: · Translate busine ...
-
Distribution Centre Manager
Found in: Talent ZA C2 - 4 days ago
Buffalo International Logistics Johannesburg, South Africa Full timeRequirements · Matric · Related tertiary qualification · 6 years experience in Logistics · 4 years experience in Management · Sound knowledge of E-Commerce · Excellent communication skills · Customer service skills · Proficient with Microsoft Office · Responsibilities · Oversees ...
-
Call Centre Manager
Found in: Talent ZA C2 - 5 days ago
Talent Evolution (Pty) Ltd Johannesburg, South AfricaTo lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuou ...
-
Call Centre Manager
Found in: Talent ZA 2A C2 - 1 day ago
Headhunters Johannesburg, South AfricaRequirements:Degree or Diploma in Business Management or related field. · 5 Years management experience in a Call Centre environment. · Computer Literacy (MS Office Suite). · Knowledge of SAP ERP System beneficial. · Knowledge of CRM platforms (Salesforce advantageous). · Knowled ...
-
Call Centre Manager
Found in: Talent ZA C2 - 4 days ago
Salt Employee Benefits Johannesburg, South Africa Full timeThe Call Centre Manager is responsible for developing and maintaining a trusted relationship with the client which supports a spirit of partnership. The Client Services Manager should take a proactive role in learning about the client's business needs and company culture, educate ...
-
Distribution Centre Manager: Outbound
Found in: Talent ZA C2 - 2 days ago
takealot Johannesburg, South Africa, a leading South African online retailer, is looking for a highly talented Distribution Centre Manager: Outbound to join our Supply Chain team in Johannesburg Warehouse. · We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integ ...
-
Data Centre Facilities Manager
Found in: Executive Placements ZA C2 - 2 days ago
People Source Johannesburg, South AfricaTo direct the overall support on all regional Technical Infrastructure i.e. switch implementation projects, mechanical & electrical systems. (HVAC, UPS, BMS, Access, CCTV, Fire, Generators etc.) · To translate the strategic intent for maintenance of all regional Technical Infrast ...
-
Contact Centre Manager
Found in: Job Placements ZA C2 - 2 days ago
Telebest Sandton, South AfricaGrade 12 with a Bachelor's in Business Management · 7 years' experience managing a contact / call centre · Experience in the Travel and or Tourism industry advantageous · Experience in managing and working with budgets. · Experience in starting up new call centers (International ...
-
Manager: Call Centre
Found in: Talent ZA C2 - 1 day ago
Motus Corporation Sandton, South AfricaEuropcar has a permanent opportunity available for a Manager within the Call centre at Zulberg Close, Bruma. At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy. This role is rewarding f ...
-
Team Leader: Chronic Medicine Management Call Centre
Found in: Talent ZA C2 - 12 minutes ago
Palesa Mbali Group Johannesburg, South AfricaPosition: · Team Leader: Chronic Medicine Management Call Centre · Grade: · B3M2 · Position Purpose: · To manage an operational team to ensure that Service Level Agreements and operational targets are achieved and exceeded. Manage and develop team to ensure continued growth. Buil ...
-
Network Operations Centre Manager
Found in: Executive Placements ZA C2 - 5 days ago
TalentCru Sandton, South AfricaOur client is currently recruiting for a Network Operations Centre Manager. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 12month fixed term contract. · Location: Bryanston, Johannes ...
-
Data Centre Manager
Found in: Executive Placements ZA C2 - 1 day ago
Plus 1x Centurion, South AfricaPosition Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring syste ...
-
Project Manager III
Found in: Job Placements ZA C2 - 2 days ago
Qinfo Consulting Johannesburg, South AfricaQinfo is currently sourcing for a Project Manager III - Infrastructure & Data Centre Specialist. The capacity required for a large initiative within IT Division related to a move of infrastructure between Data Centres. 10 years' experience working in a project environment of larg ...
-
Operations Manager
Found in: Executive Placements ZA C2 - 2 days ago
Set Consulting Johannesburg, South Africa Full timeOperations Manager (Specialized Debt Collections) · Market-Related Salary · Johannesburg · Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational ...
-
Services Sales Engineer
Found in: Executive Placements ZA C2 - 5 days ago
TalentCru Johannesburg, South AfricaAre you a dynamic professional with a passion for electronic engineering and a knack for sales? Our client is on the lookout for a talented individual to fill the role of a Services Sales Engineer. If you're ready to take on a challenging yet rewarding position, read on · Diploma ...
-
IT Specialist, Archive Centre
Found in: Executive Placements ZA C2 - 3 days ago
Hlabahlosile Johannesburg, South AfricaMinimum Requirements · Grade 12 · IT Degree or National Diploma Essential · Intermediate computer literacy level in MS Word, Excel, PowerPoint and Outlook · OpenText Archive Centre Certification · Requirements & Responsibilitie · Minimum of years experience in OpenText Archive Ce ...
-
Contact Centre Team Leader
Found in: Executive Placements ZA C2 - 2 days ago
The Skills Mine Johannesburg, South AfricaRequirements: · Grade 12 · A Diploma/Certificate in Supervisory Management Diploma/Certificate · Knowlege in National Deals, Effective Team Management, DPS, Product Knowledge (Building and Automotive) · 4 years overall experience required for the role · 2 years of the overall ex ...
-
tj 415629
Found in: Executive Placements ZA C2 - 2 days ago
Professional Career Services Johannesburg, South AfricaEmployer Description · Africa's leading hydraulics, pneumatics and automation company · Job Description · PERFECTIONIST IS REQUIRED FOR THIS ROLE THE QUEST FOR ZERO DEFECTS · Responsible for the installation, configuration, maintenance, upgrade, and reliable operation of computer ...
Call Centre Manager - Johannesburg, South Africa - Boardroom Appointments
Description
Job Purpose
Manages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects of the products, processes and systems required to deliver outstanding customer service. Ensures that a customer focused, high performance/high commitment environment is maintained and further developed. Supporting the business as a whole with specific focus on the sales and distribution functions by improving customer service through analysing, evaluating, and optimising related processes.
Establishing and communicating service and performance metrics, monitoring and analyzing results and implement improvements accordingly
Key Performance Areas
1. People Management (30%)
2. Customer Liaison Management (30%)
3. Internal Liaison and Execution (15%)
4. Call Centre Performance Management & Reporting (15%)
5. Governance & Compliance (10%)
Minimum requirements: