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    Team Leader: Chronic Medicine Management Call Centre - Johannesburg, South Africa - Palesa Mbali Group

    Palesa Mbali Group
    Palesa Mbali Group Johannesburg, South Africa

    2 days ago

    Default job background
    Full time
    Description

    Position:

    Team Leader: Chronic Medicine Management Call Centre

    Grade:

    B3M2

    Position Purpose:

    To manage an operational team to ensure that Service Level Agreements and operational targets are achieved and exceeded. Manage and develop team to ensure continued growth. Build relationships with relevant stakeholders and effectively address queries and disputes

    Experience:

    Minimum of 5 years as a Call Centre Agent in the Medical Aid Industry

    Qualifications:

    NQF Level 5 higher certificate in Business Administration or Call Centre Operations

    Skill

    -Communication Skills

    -Computer Technology Skills

    -Task Management

    -Adobe Creative Suite

    -Data modelling and evaluation

    -Business Writing Skills

    -Relevant systems knowledge and application

    -Knowledge and application of scheme rules

    -Attention to Accuracy and Detail

    -Problem solving and decision making skills

    -Numerical Ability

    -Customer Focus

    -Manage team and individual performance

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