Call Centre Agent - Johannesburg, South Africa - Santam

Santam

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

What will you do?

Santam Travel Insurance has a position available for a Call Centre Agent (6 month Fixed Term contract) who will be based in Illovo.

Interact with clients (telephonically or on a face to face level)
Operate in an Inbound call centre environment
Maintain excellent product knowledge

Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).

Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
Resolution of verbal and written queries

Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.

Ad hoc support to management and the sales team as and when required Qualification and Experience

Minimum Matric or suitable equivalent
FAIS Accreditation and RE1
3 years' experience in the Call centre environment Knowledge and Skills

Computer literate in MS Office Excel, Word and Outlook
Good interpersonal skills
Good written and telephonic skills
Good command of English language
Service orientated
Attention to detail
Work well under pressure
Outbound experience advantageous Core Competencies Cultivates innovation - Contributing dependently Customer focus - Contributing dependently Collaborates - Contributing dependently Being resilient - Contributing dependently Drives results - Contributing dependently About The Company

Santam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

Please note this appointment will be made in line with the Divisional Employment Equity targets. People with disabilities are welcome to apply.