Call Centre Manager - Johannesburg, South Africa - Pollock and Associates

Pollock and Associates

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Call Centre Manager Call Centre BPO ~ Manufacturing

Johannesburg East, Johannesburg - Gauteng - South Africa

Are you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbound CRM support operations within the manufacturing sector.

Reporting directly to the Line Manager for Sales and marketing, you'll play a pivotal role in driving excellence and efficiency across our call centre.

Your responsibilities will include cultivating a high-performance culture, ensuring unparalleled product knowledge, maintaining productivity targets, upholding governance and compliance standards, and implementing performance monitoring and reporting systems.

Qualifications & Experience:

Degree or Diploma in Business Management.
Minimum 5 years of management experience in a Call Centre environment.
Proficiency in MS Office Suite, SAP ERP Systems, CRM platforms (Salesforce advantageous), and BI Platforms.
Familiar with Social platforms & complaints handling
Knowledge of Call Centre Management systems

Skills & Attributes:

Strong leadership abilities with a focus on team development and performance management.
Very good writing skills attention to detail
Attention to detail and proficiency in data analysis and reporting.
Ability to adapt to changing priorities and drive continuous improvement initiatives.
Excellent communication skills, with proficiency in three or more of the 11 official SA languages being beneficial.
Dedication to providing exceptional customer service and fostering a customerfirst culture.