- Reporting client metrics (weekly/monthly/annually), translating metrics to business information, and overseeing the development of resulting action plans.
- Providing "thought leadership" by coordinating and researching benchmarking studies, delivering presentations on strategic topics related to the services provided and consults with the client on best practices provided by Salt EB.
- Collaborating with all implementing departments and provide oversight ensure that client requirements are understood and met.
- Facilitating weekly project status update meetings and serve as an escalation point for any implementation issues.
- Is the primary point of contact for client communications, conflict resolution, and reporting
- Performing back office support and documentation to assure performance is monitored and measured
- Creating client service and strategic account plans for achieving business success, retention, and overall revenue growth
- Documenting client requirements for customized products and services
- Maintaining awareness of competitive activity and opportunities for product development
- Providing research, analysis, and reporting for special projects as assigned
- Works closely with the Implementation Team in order to maintain a continuous knowledge of project status and identify potential issues and/or opportunities within or related to the project
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Centre Manager
1 week ago
Macdonald & Company Johannesburg, South Africa**Location**: · **Johannesburg** · **Salary**: · **920,000** · **Job Type**: · **Permanent** · **Reference**: · **69831** · **Job Summary**: Our client, at their very core, have been developing and investing in prime regional shopping centres, and high-end niche community centres ...
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Centre Manager
1 week ago
Macdonald & Company Johannesburg, South Africa**Location**: · **Johannesburg** · **Salary**: · **600,000** · **Job Type**: · **Permanent** · **Reference**: · **67293** · **Job Summary**: Our client is one of longest standing REITS with their Head Offices based in Johannesburg. They have operations within South Africa and Eas ...
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Centre Manager
6 days ago
Tower Group Johannesburg, South AfricaThe responsibilities of the CM are listed below, however is not limited to: · - Be the first point of contact for all clients when there is a complaint/query or a question on · a daily basis, providing a friendly and solution based service · - Create an excellent first impression ...
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Centre Manager
23 hours ago
Communicate Recruitment Johannesburg South, South Africa**Qualifications**: · - Property qualification · - Finance qualification · **Skills**: · - Excellent leadership abilities · - Very good communication skills · - MDA System · **Job description**: · - Assists senior management in developing short and long-term goals and plans. Assi ...
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Service Centre Manager
1 day ago
PG Group Processing Johannesburg, South Africa**Main job purpose** · To lead, manage and support the entire operation of a Fitment Centre, by implementing and driving Company Standards and aligning business to the Company Strategy. · **Main Objective** · Ensure the achievement of company budgets by managing expenses through ...
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Call Centre Manager
1 day ago
CBRE Excellerate Johannesburg, South AfricaWe are looking for a skilled Call Centre Manager who can lead our helpdesk and agents to better performance and improve service quality. The Call Centre Manager will assist in establishing call centre objectives, provide agents with opportunities to expand their knowledge of serv ...
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Call Centre Manager
1 week ago
Pollock and Associates Johannesburg, South AfricaCall Centre Manager Call Centre BPO ~ Manufacturing · Johannesburg East, Johannesburg - Gauteng - South Africa · Are you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbou ...
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Service Centre Manager
1 week ago
Valor Hospitality Johannesburg, South AfricaKey responsibilities include: · - Managing job allocation and job flow in the service centre, including job scheduling and labour allocation for day-to-day operations. · - Coordinating resources, both operational and human, schedules, and activities to effectively manage jobs and ...
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Contact Centre Manager
1 day ago
Pentagon Group Johannesburg, South Africa**3. Key Performance Areas**:Core, essential responsibilities / outputs of the position (KPA's) · **Task Complexity**: · **Operational Planning** · - Optimise and align operational targets, processes and systems to business strategy of the Customer Experrience and Enterprise Busi ...
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Call Centre Manager
1 week ago
Talent Evolution Johannesburg, South AfricaTo lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuou ...
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Call Centre Manager
1 week ago
Afrizan People Intelligence Johannesburg, South AfricaOur client in the call centre industry is looking for a manager to join their dynamic team who will be overall responsible for the call centre business unit in South Africa, working in close cooperation with international clients. · **Responsibilities** · - Responsible for our ne ...
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Call Centre Manager
1 week ago
HeadHunters Johannesburg, South Africa**Reference** · - PE002318/LS**Location** · - Gauteng, JHB - Eastern Suburbs**Salary Interval** · - Monthly**Package** · - None-negotiable**Description** · **Our client in the **Manufacturing industry **is currently looking to employ** a Call Centre Manager based in Elandsfontein ...
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Call Centre Manager
3 days ago
NTT Ltd. Johannesburg, South AfricaNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
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Contact Centre Manager
1 week ago
Energy at Work Projects Johannesburg, South AfricaAn exciting opportunity within Energy at Work Projects is now available We are in search of a **Contact Centre Manager - Client Services**; a highly motivated and organized individual with extreme attention to detail who is looking for a chance to be part of a dynamic organizatio ...
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Call Centre Manager
1 week ago
Abantu Staffing Solutions Johannesburg, South Africa**Job Title **:Call Centre Manager**Employment Type **:Full Time**Experience **:3 to 5 years**Salary **:R750000 to R850000**Job Published **:08 April 2024**Job Reference No. **: **REQUIREMENTS**: · - Diploma/ Degree in Business Management · - 5 years management experience in a Ca ...
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Centre Marketing Manager
5 days ago
Macdonald & Company Johannesburg, South Africa**Location**: · **Johannesburg** · **Salary**: · **600,000** · **Job Type**: · **Permanent** · **Reference**: · **68237** · **Job Summary**: Marketing Manager sought for busy centre in Sandton · Owning, operating and managing a portfolio all over the country, this private busines ...
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Distribution Centre Manager
5 days ago
Buffalo International Logistics Johannesburg, South Africa**Requirements**: · - Matric · - Related tertiary education · - 6 years experience in Logistics · - 3 years experience in Management · - Sound knowledge of E-Commerce · - Computer Literate · **Responsibilities** · - Oversees all distribution functions, including order processing, ...
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Call Centre Manager
6 days ago
Headhunters Johannesburg, South Africa**CALL CENTRE MANAGER** · **Who are we** · We are a credit repair company, we help South Africans clear their credit records, get · out of debt review and enjoy lower installments on their debt repayments. We also assist · our clients in Blacklisting removal, Debt review removal ...
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Call Centre Manager
3 days ago
FirstRand Johannesburg, South AfricaAbout us, purpose, experience and qualifications · **about us**: · - make a promise · - be deeply invested · - value our differences · - build trust, not territory · - have courage · - always do the right thing · **purpose**: · - Manage activities ensuring levels are maintained, ...
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Call Centre Manager
3 days ago
Energy at Work Projects Johannesburg, South AfricaA leading insurance brokerage is currently seeking an experienced Call Centre Manager to join their team in Boksburg. · **Duties**: · - Managing a team of agents. · - Ensure KPi's are met on a daily and monthly basis. · - Handle client queries · - Training of new agents · - Repor ...
Call Centre Manager - Johannesburg, South Africa - Salt Employee Benefits
Description
The Call Centre Manager is responsible for developing and maintaining a trusted relationship with the client which supports a spirit of partnership. The Client Services Manager should take a proactive role in learning about the client's business needs and company culture, educate the project team, identify new business opportunities, and provide a high level of service.