Service Centre Manager - Johannesburg, South Africa - Valor Hospitality
Description
Key responsibilities include:
- Managing job allocation and job flow in the service centre, including job scheduling and labour allocation for daytoday operations.
- Coordinating resources, both operational and human, schedules, and activities to effectively manage jobs and ensure customer satisfaction.
- Facilitating and implementing changes to improve and develop services and identifying opportunities for improvement within the Service Centre.
- Providing technical guidance and positive leadership to the Service Centre team and ensuring quality work from all technicians.
- Leading and participating in strategic expansion projects and working closely with senior management to report on overall efficiency and performance of Service Centres nationally.
- Investigating customer complaints and concerns arising from product failures and suggesting appropriate solutions and discussing with management team to identify appropriate course of action.
- A relevant Bachelor's degree.
_ 5-7 years of strategic managerial experience in similar environments working as a Service Centre Manager for a company that deals with catering equipment or similar products
_:
- Strong financial acumen, analytical and strategic management skills.
- Excellent interpersonal skills, and ability to work with people at various levels.
- A commitment to quality in all aspects of service delivery, and ability to look beyond the initial customer enquiry and identify other business opportunities.
- Good interpersonal, negotiation, customer relations and resources management skills.
- A customer service, quality and productivityfocused mindset.
- Computer literacy, including SAP, Excel, and Word.
- Excellent problemsolving and communication skills.
- Ability to identify problems and implement solutions.
- Attention to detail, and ability to work towards established deadlines.
- A team player mentality and ability to take control of a situation.
- Ability to express oneself to coworkers and customers, particularly with respect to technical matters if required.
- Working experience as a Service Centre Manager for a company that deals with catering equipment or similar products is required.
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