- Deliver success against key performance indicators and plans through effective management of people.
- Create a positive learning environment that empowers and develops team members.
- Be a role model who participates in achieving the wider contact centre's overall objectives.
- Gather information to analyse problems and generate solutions.
- Understand the business and its strategy, products, services, and organisational structure.
- Organise and plan ahead to meet deadlines and quality measures.
- Support others by sharing knowledge and expertise.
- Conduct performance reviews and lead, coach, and develop direct reports.
- Matric qualification with English and Maths.
- Minimum 12 months' team leader experience.
- Minimum 12 months' experience in a call centre environment.
- Good motivational skills to bring out the best in team members.
- Good managerial skills to lead the team successfully.
- High degree of patience and assertiveness with excellent rapport-building skills.
- Positively contribute and lead in team activities.
- Takes pride in work, checking own for quality.
- Maintains effective time management.
- Manage the negativity of others.
- Knowledge of disciplinary procedures.
- Ability to prioritise deliverables and plan accordingly.
- Embraces change whilst remaining productive and positive.
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Team Leader
2 weeks ago
About the Role · The successful candidate will be responsible for planning, controlling and leading production within specific production areas, conducting auditing, quality control and the control of raw materials and packaging. You will also see to the requisitioning, printing ...
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Team Leader
2 days ago
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the ...
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team leader
4 days ago
Job Description · People · To engage and support staff to adjust to the culture of the campaign and to achieve all KPI's (e.g NPS, Leads, Smarts, etc.), through effective coaching, performance management, and to develop career progression through internal development programmes. ...
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Team Leader
1 week ago
1. Develop and maintain the sales team · Leading a team within the Outbound and telemarketing call centre to meet business requirements · - To guide and support team members · 2. Operational management · Setting, measuring and meeting performance targets for speed, efficiency, s ...
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Team Leader
1 week ago
Job Description · Main purpose · To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI's to increase the profitability of the business, remaining committed to treating customers fairly · Responsibility ...
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Sales Team Leader
1 week ago
CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader. · As a Sales Team Leader you will be responsible for supervising ...
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Sales Team Leaders
4 days ago
TALKSURE SA is looking for highly motivated, fun, innovative TEAM LEADERS to Join OUR Business and be apart of this Amazing Family. All you need to do is Monitor and Lead a Team of Sales Agents. Start your YEAR being settled in a NEW Job and feeling Safe and Secured knowing that ...
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Logistic Team leader
1 week ago
Our Client in the automotive industry based in Durban is seeking a Logistics Team leader that will will ensure that the day-to-day administrative and logistical functions are provided in accordance customer delivery requirements and in accordance with standard operating procedure ...
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Team Leader: Die
6 days ago
TEAM LEADER – DIE MAINTENANCE · JOB PURPOSE · To assist in the day-to-day workload of the Die Maintenance team to ensure the effective and efficient service is delivered and targets are achieved. Participate in Die Maintenance projects and initiatives which may include the instal ...
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Quality Team Leader
6 days ago
TEAM LEADER - QUALITY · JOB PURPOSE · The Quality Team Leader is responsible for ensuring the day-to-day quality activities are achieved in all aspects of the Production process. The Quality Team Leader will ensure that the specified quality standards and the inspection frequency ...
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Quality Team Leader
1 week ago
Our client in Automotive Manufacturing is hiring for a Quality Team Leader to oversee day-to-day quality activities in the production process. You will ensure adherence to specified quality standards and inspection frequencies, playing a crucial role in maintaining product integr ...
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Production Team Leader
6 days ago
Production Team Leader · Job Purpose: · The Production Team Leader oversees production activities for operators, ensuring a smooth process to meet customer targets in terms of time, quality, and cost-effectiveness. This role maintains a safe working environment and upholds standa ...
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distribution team leader
2 days ago
Reporting to the Distribution Manager, the successful applicants will be expected to do the following: · Achieving & maintaining delivery efficiencies. · Maintain outstanding customer service and customer service relationships. · Ensuring high quality delivery standards. · Ensuri ...
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quality team leader
4 days ago
Reporting to the Quality Manager, the successful applicant will be responsible for the following outputs: · Supervision and planning of shift QC Inspectors · Monthly Toolbox Talks with Quality Inspectors · Ensuring QC Inspectors are trained and using the correct Test Methods and ...
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Operational Team Leader
1 day ago
To oversee the performance compliance of contracted drivers in the assigned stores / clusters to ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/ regulatory requirements. Furthermore, ...
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Operational Team Leader
4 days ago
Minimum Requirements (Experience & Qualifications): · Grade 12 or equivalent at NQF level 4 (essential) · Diploma in supply chain management/ transportation/ safety management or equivalent at NQF level 5 (essential) · Code B Drivers License (essential) + Own Reliable Vehicle · A ...
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Die Maintenance Team Leader
1 week ago
My client is seeking a Die Maintenance Team Leader with automotive/ manufacturing industry experience to assist in the day-to-day workload of the Die Maintenance team to ensure the effective and efficient service is delivered and targets are achieved. Participate in Die Maintenan ...
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Team Leader: Motor Assessing
2 days ago
Hello... an exciting new opportunity has just become available in within Hollard Insure , in the Operations, Motor Claims area. We are looking to recruit a Motor Assessing: Team Leader · Role Objectives: · The Team Leader is responsible for running the daily operations management ...
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Junior Sales Team Leader
1 week ago
EIMS Durban, South AfricaEIMS is a Tech B2B agency with UK HQs and offices in Spain USA New Zealand the Philippines and South Africa. Were known as the Tech Sales ROI experts and our endtoend sales and marketing solutions help tech brands such as Adobe SAP HP Dell (and more) grow their businesses faster ...
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Outbound Sales Team Leader
1 week ago
Leading a team within the Outbound and telemarketing Call Centre to meet business requirements · To guide and support team members · Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team · Driving operational and technological ef ...
Team Leader - Newlands East, South Africa - WNS Global Services
Description
Lead a team of advisors to deliver exceptional customer service and achieve key performance indicators.
The ideal candidate will have a strong background in team leadership, customer service, and sales, with excellent communication and interpersonal skills.
This role requires a high degree of patience, assertiveness, and rapport-building skills, with the ability to motivate and develop team members to achieve their full potential.
The successful candidate will be a role model who embodies the company's values and is committed to delivering exceptional results in a fast-paced environment.
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