- Deliver success against KPI targets and plans, through effective management of people.
- Create a positive learning environment that empowers and develops team members
- Be a role model who participates in achieving the wider contact centre overall objectives to allow a first class Sales environment.
- Gathering information to analyse problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a "can do" attitude.
- Understands the Business in that you are aware of the business strategy, products, service and organisational structure.
- Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
- Organises and plans ahead in terms of work schedules and activities to meet deadlines and quality measures, whilst considering the needs of others so as to ensure that the overall goals and objectives are met.
- Supports others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.
- Conduct Performance reviews
- Lead, coach and develop direct reports in a way that ensures their skills are being focused on generating high levels of KPI attainment, customer satisfaction and compliance.
- Matric qualification with English and Maths
- Minimum 12 months' team leader experience
- Minimum 12 months' experience in a call center environment
- Good motivational skills to bring out the best in team members
- Good managerial skills to lead the team successfully
- High degree of patience and assertiveness with excellent rapport-building skills
- Positively contribute and lead in team activities
- Takes pride in work, checking own for quality i.e. Lead by example
- Maintains effective time management
- Manage the negativity of others
- Knowledge of disciplinary procedures
- Ability to prioritize deliverables and plan accordingly
- Embraces change whilst remaining productive and positive
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Team Leader
Found in: Talent ZA C2 - 3 days ago
WNS Global Services Durban, South AfricaJob Description · Main Purpose: · An exciting opportunity for a Team Leader has become available on one of our UK campaigns. We are looking for professional, high performance individuals, with sound leadership and problem solving skills that have a passion for people and to be pa ...
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Team Leader
Found in: Talent ZA C2 - 3 days ago
CallForce Durban, South Africa Full time1. Develop and maintain the sales team · Leading a team within the Outbound and telemarketing call centre to meet business requirements · - To guide and support team members · 2. Operational management · Setting, measuring and meeting performance targets for speed, efficiency, s ...
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team leader
Found in: Talent ZA C2 - 3 days ago
WNS Global Services Durban, South AfricaJob Description · People · To engage and support staff to adjust to the culture of the campaign and to achieve all KPI's (e.g NPS, Leads, Smarts, etc.), through effective coaching, performance management, and to develop career progression through internal development programmes. ...
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Team Leader
Found in: Talent ZA C2 - 3 days ago
WNS Global Services Durban, South AfricaJob Description · Main purpose · To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI's to increase the profitability of the business, remaining committed to treating customers fairly · Responsibility ...
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Team Leader
Found in: Talent ZA C2 - 3 days ago
WNS Global Services Durban, South AfricaJob Description · Operational Delivery · • Exceeding client targets and customer expectations at all times · • Create and deliver all required reports for this level · • Deliver contractual and commercial performance through cost and profitability management · • Handling escalati ...
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Production Team Leader
Found in: Talent ZA C2 - 3 days ago
Benclo Durban, South AfricaProduction Team Leader - DBNRelevant degree or diploma is advantageous · At least 3 years' experience in a similar role within apparel industry · Ensuring orders are delivered on time and in full (OTIF) · Visiting factories to ensure production is on track · Managing a team to e ...
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Sales Team Leaders
Found in: beBee S2 ZA - 3 days ago
Talksure Durban, South Africa Full timeTALKSURE SA is looking for highly motivated, fun, innovative TEAM LEADERS to Join OUR Business and be apart of this Amazing Family. All you need to do is Monitor and Lead a Team of Sales Agents. Start your YEAR being settled in a NEW Job and feeling Safe and Secured knowing that ...
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Production Team Leader
Found in: Job Placements ZA C2 - 3 days ago
Benclo Durban, South AfricaRelevant degree or diploma is advantageous · At least 3 years experience in a similar role within apparel industry · Ensuring orders are delivered on time and in full (OTIF) · Visiting factories to ensure production is on track · Managing a team to ensure targets are met · Repor ...
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Team Leader: Maintenance
Found in: Talent ZA 2A C2 - 6 days ago
TalentCru Durban, South AfricaTotal control of the plant maintenance of equipment and machines. Manage the maintenance team to provide effective Mechanical and Electrical services for maintaining plant and equipment. · Oversee machine moves and Installations of new equipment and machines. · Manage breakdown a ...
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distribution team leader
Found in: Talent ZA C2 - 3 days ago
E2E Staffing (PTY) LTD Durban, South Africa Full timeReporting to the Distribution Manager, the successful applicants will be expected to do the following: · Achieving & maintaining delivery efficiencies. · Maintain outstanding customer service and customer service relationships. · Ensuring high quality delivery standards. · Ensuri ...
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quality team leader
Found in: Talent ZA C2 - 3 days ago
E2E Staffing (PTY) LTD Durban, South Africa Full timeReporting to the Quality Manager, the successful applicant will be responsible for the following outputs: · Supervision and planning of shift QC Inspectors · Monthly Toolbox Talks with Quality Inspectors · Ensuring QC Inspectors are trained and using the correct Test Methods and ...
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Outbound Sales Team Leader
Found in: Talent ZA C2 - 3 days ago
CallForce Durban, South Africa Full timeLeading a team within the Outbound and telemarketing Call Centre to meet business requirements · To guide and support team members · Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team · Driving operational and technological ef ...
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Outbound Sales Team Leader
Found in: beBee S2 ZA - 3 days ago
Talksure Umhlanga, South Africa Full timeTalksure SA are growing and we are on the hunt for exceptional leaders to join our team Here at Talksure we pride ourselves at being people focused and growth orientated. We thrive on seeing out teams earning, learning and Growing · As such we are looking for Junior leaders that ...
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Quality Assurance Team Leader
Found in: beBee S2 ZA - 3 days ago
Talksure Umhlanga, South Africa Full timeTalksure is looking for a highly qualified Quality Assurance Team LeaderMAIN PURPOSE OF THE ROLE · Oversee and manage the day-to-day operations of a Quality Assurance team · DUTIES AND RESPONSIBILITIES · To ensure customer satisfaction through monitoring agent interaction with th ...
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Clinical Pre Auth Team Leader
Found in: Talent ZA C2 - 3 days ago
MMI Holdings Ltd Durban, South Africa PermanentClosing Date2023/03/17Reference NumberMMH Job TitleClinical Pre Auth Team LeaderPosition TypePermanentRole FamilyClient ServicesClusterHealth SolutionsRemote OpportunityNone of the timeLocation - CountrySouth AfricaLocation - ProvinceKwaZulu-NatalLocation - Town / CityCornubia, D ...
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Campus Manager
Found in: Job Placements ZA C2 - 1 day ago
Mednurse Durban North, South Africa Full timeAbout You · Get ready to lead the charge in shaping the future of education and industry collaboration As the newest addition to our team, you'll take the helm of our campus with a mission to drive innovation, foster partnerships with industry leaders, and ensure our institution' ...
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Africas Payroll Delivery Manager
Found in: Talent ZA C2 - 4 days ago
activpayroll Durban North, South Africa OtherAt activpayroll, we take pride in our extensive global presence. As a business we have grown with speed and continue to do so, meaning that with every opportunity the possibilities are endless. Currently, we're excited to announce an opportunity for a Payroll Delivery Manager spe ...
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Inbound FIT Reservations Consultant
Found in: Talent ZA C2 - 1 day ago
Cullinan Holdings Westville, South Africa Full timeAt Thompsons Africa, we are passionate about holidays and service. Throughout our years of history, our staff's dedication and commitment have helped us become a market leader in the tourism industry. We require our staff to be creative and adaptable. In return, you'll get to wor ...
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Store Manager – Pavillion
Found in: Job Placements ZA C2 - 6 days ago
Service Solutions Durban, South AfricaPremium FMCG brand, international market leader is seeking to employ a store manager to join their team · Requirements · Grade 12 · 3+ Managerial experience in a premium brand needed · Sales driven · Operational abilities · Strong leader · In return company offers Stability, basi ...
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millwright
Found in: Job Placements ZA C2 - 1 day ago
Key Recruitment Durban, South Africa Full timeMillwright – Pinetown/Durban · An Industry leader in Industrial Automation and Technical Support in the Upper Highway Area has a vacancy for a Millwright. · Main Requirements · Milwright qualification or electrical and mechanical trade. · Mechanical and electrical experience with ...
Team Leader - Newlands East, South Africa - WNS Global Services
Description
Job Description
The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all our customers.
Qualifications and experience
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